Archive for the ‘Datatel, Informer, and WebAdvisor’ Category

Informer 4.4.1 Upgrade Successful

The Informer web report server was upgraded to version 4.4.1. The upgrade was completely successful. If you are having issues logging in or running reports, follow these customary steps to ensure you are connecting properly to the new version:

1. Ensure your version of Informer (seen in the lower righthand corner of the login screen says Version 4.4.1). If it does not…

2. Force a screen refresh, by pressing Shift-F5. If this does not help….

3. Follow these useful instructions from Google on how to clear your browser’s temporary internet files: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050

Please follow these steps before contacting Computing Services as these steps solve issues in almost all cases.

Scheduled Update to Informer 4.4

On Wednesday (2/26/14) an upgrade of the Informer reporting service will be completed.  We do not expect there to be any significant outages for the service given the tests that we have run over the last week.

We will confirm completion of the upgrade on Wednesday.  If you have questions, please do not hesitate to contact Computing Services through the Help Desk at 2755.

Informer Upgrade Postponed

As the system administrator was bringing the upgrade to Informer live, final checks did not proceed as expected.  Thus, we are delaying the upgrade until we resolve the issues.

We are rebooting the system and bringing the services back online.  We expect the service to be available to the community by 9:30am.

Upgrade Scheduled: Informer 4.4

On Monday (2/10/14) upgrade of the Informer reporting service will be completed.  We do not expect there to be any significant outages for the service given our past experience conducting similar upgrades.

We will confirm completion of the upgrade on Monday.  If you have questions, please do not hesitate to contact Computing Services through the Help Desk at 2755.

Colleague Now Available

Count Day activities are now complete and Colleague is available for regular business use.

Should you experience issues accessing or using Colleague, please contact Computing Services.