February 26th 2014
The Informer web report server was upgraded to version 4.4.1. The upgrade was completely successful. If you are having issues logging in or running reports, follow these customary steps to ensure you are connecting properly to the new version:
1. Ensure your version of Informer (seen in the lower righthand corner of the login screen says Version 4.4.1). If it does not…
2. Force a screen refresh, by pressing Shift-F5. If this does not help….
3. Follow these useful instructions from Google on how to clear your browser’s temporary internet files: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
Please follow these steps before contacting Computing Services as these steps solve issues in almost all cases.
February 21st 2014
On Wednesday (2/26/14) an upgrade of the Informer reporting service will be completed. We do not expect there to be any significant outages for the service given the tests that we have run over the last week.
We will confirm completion of the upgrade on Wednesday. If you have questions, please do not hesitate to contact Computing Services through the Help Desk at 2755.
February 10th 2014
As the system administrator was bringing the upgrade to Informer live, final checks did not proceed as expected. Thus, we are delaying the upgrade until we resolve the issues.
We are rebooting the system and bringing the services back online. We expect the service to be available to the community by 9:30am.
February 6th 2014
On Monday (2/10/14) upgrade of the Informer reporting service will be completed. We do not expect there to be any significant outages for the service given our past experience conducting similar upgrades.
We will confirm completion of the upgrade on Monday. If you have questions, please do not hesitate to contact Computing Services through the Help Desk at 2755.
January 29th 2014
Count Day activities are now complete and Colleague is available for regular business use.
Should you experience issues accessing or using Colleague, please contact Computing Services.