Archive for the ‘Service Outage’ Category

Print Server Upgrade

IT Services will be performing an update to the Papercut Print server this Sunday, July 13th. During this time users will not be able to print to Papercut connected printers (Toshibas, Lexmarks). Local print options will continue to be available (e.g. desktop HP’s).

New printer drivers will be rolled out to each computer, which may cause a slight delay on first print after the upgrade. Users experiencing difficulty should contact the help desk x2755.

Wufoo Connection Issues

Wufoo is reporting intermittent connection issues.  Follow their twitter feed for up to the moment updates.  https://twitter.com/Wufoo/status/439443352560226304

Update: Working Networking Issue in College Houses on Prospect Street

Update: This issue was resolved at approximately 6:00pm on 2/3/14.  The Residence Hall Network Technician followed up with residents of the the houses to confirm their internet access was restored.

Original Post: There was an issue reported with no Internet/Network access at 298 Prospect St.   On investigation network administrators found water damage which caused a power circuit to trip.

The Director of the Network and Technical Services is configuring a replacement switch along with supporting equipment. Internet access is expected to be restored later this afternoon.

This issue is affecting 298 Prospect and 294 Prospect Street.

Resolved: Gmail Disruption Being Investigated

Resolved: At 3:25pm on 1/24/14 Google reports that the disruption experienced by a portion of users was corrected and all services are running as expected.

Update: At 2:58pm on 1/24/14 Google reports that the disruption is also being investigated on additional services including but not limited to:

  • Google Calendar
  • Google Talk
  • Google Drive
  • Google Sites
  • Google Groups

It is worth noting that because of the nature of how Google provides access to Google Apps for Education, it is hard to identify which if any of the disruptions being investigated will actually disrupt the experience of the Allegheny community.

Original Post: Google reported that at 2:12 on 1/24/14 that they were investigating a reported disruption to Gmail.

Resolved: Working on Wireless Disruption

Resolved:  Access to AC-Wireless was restored at 9:07am on 9/25.  If you continue to have difficulties connecting, please contact Computing Services.

Original: At approximately, 9:00am the help desk started to receive reports that AC-Wireless was not available on campus.  In checking with the network administrators they were already working to trouble shoot and address the disruption.  As we know more, this post will be updated.