Computing Services

Resolved: Windstream informed Computing Services that the issue limiting the ability to make a long distance phone call has been resolved as of 2:20pm on 4/30/13.  Please open a Web Help Desk Ticket should you continue to experience an inability to make a long distance call.

Update: The issue in making long distance calls starting on 4/29/13 continues today (4/30/13).  Computing Services is yet to hear of a cause or an estimated resolution timeline from Windstream.  Their technicians continue to work on the issue.

Original Post: Several members of the Allegheny community have reported an inability to make a long distance call from their campus phone.

We have confirmed that this is an issue affecting a portion of Windstream’s customers.  Windstream is aware of the issue and working on a resolution.  When further information is known it will be shared as an update to this post.

Phone service for local and on campus calls in unaffected by the issue.

User Services is currently investigating a potential issue with the voicemail system with Windstream.  When we know more an update will be provided.

Resolution: At approximately 11:00 am on April 17, Google posted that the issues experienced earlier in the morning were resolved and full access to their services were restored.

Update: Users are starting to report that they are now able to sign in to Google Apps.  The problem is not identified as resolved as of 9:32am on the Apps Status Dashboard.

Update:  The Google Apps Status Dashboard has identified services affected by this disruption.   Google reports that they expect to have an update at 9:55am detailing when they expect to resolve this issue.

Original Post: It is being reported that some members of the community are experiencing problems accessing Google Apps.

It is not clear what the issue is as Google has not reported an issue on the Apps Status page at this point.  It is not something that is unique to Allegheny.  Colleagues at other colleges are reporting a similar issue.

As more is known, it will be posted on this site.

We are in contact with Google regarding these issues. We will post updates here. Thank you for your patience.