Changes In Murray Hall

Over the past few months, we have been making a number of changes in Computing Services so that we can better support the College’s use of information technology.  These have resulted in changing the roles of several staff members and changed our name to Information Technology Services (ITS).

  • James Fadden has been appointed Director of Information Technology Services. As such he is responsible for coordinating all of the activities of Information Technology Services (ITS, aka Computing Services).
  • We have eliminated the Administrative Information Systems (AIS) group and created two teams.
    • Pete Gifford and Molly Mattis, a 2012 Allegheny graduate who recently joined the team, are focusing on supporting existing enterprise technology, most notably Colleague (also known as Datatel on campus, although the company has shed that name), along with related systems such as WebAdvisor, Informer, and others.
    • A project and process oriented team led by Jason Ramsey is focused on implementing new technologies and processes, such as the Salesforce CRM, the Medicat electronic health records system, and the reimplementation of the ADP human resources system. Susan Fenton and Chris Rick are working with Jason, with Susan focusing more on programming and Chris on business analysis.
    • Rich Metzger provides guidance and direction on existing processes and procedures and is working on internal projects related to compliance and security.
  • Business analysis is something AIS has always done, but Chris’s new role indicates a new emphasis on this important service, which can help campus offices work more effectively and efficiently.

Finally, as part of this reorganization, ITS will be initiating the creation of a steering group to assess and recommend project priorities related to enterprise technology, a broad term that describes the critical systems, processes and applications used to support the institution’s function. Examples include Colleague, Google Apps (email, calendaring, collaboration), Sakai, and Synoptix and Informer reporting

The explosion of opportunities to add new enterprise technologies has highlighted the need for new governance structures to help us align investments in information technology with the College’s most critical needs and priorities. We hope the steering group will be the first step in developing an enterprise technology planning process that is broadly inclusive and collaborative.

So that we can better serve the community and make sure all requests for assistance from ITS are assigned to the team best situated to meet the request in our new structure, we ask members of the community to submit requests for assistance with information technology through the ticketing system at webhelp.allegheny.edu, which should be used for all ITS requests going forward.

Software Updates

Windows 7 computers across campus should receive software updates for the following products beginning tonight.

  • Adobe Air
  • Adobe Flash Player
  • Mozilla Firefox
  • Oracle Java

If you experience any problems with the software updates, please contact Computing Services by creating a Web Help Desk ticket.

Informer Update

IT Services will be performing an upgrade to the Informer service on Wednesday, July 16th at 1pm. During this time Informer will not be available. The process should last roughly 1 hour.

Print Server Upgrade

IT Services will be performing an update to the Papercut Print server this Sunday, July 13th. During this time users will not be able to print to Papercut connected printers (Toshibas, Lexmarks). Local print options will continue to be available (e.g. desktop HP’s).

New printer drivers will be rolled out to each computer, which may cause a slight delay on first print after the upgrade. Users experiencing difficulty should contact the help desk x2755.

Software Updates

Windows 7 computers across campus should receive software updates for the following products beginning tonight.

  • Adobe Air

If you experience any problems with the software updates, please contact Computing Services by creating a Web Help Desk ticket.