Over the past few months, we have been making a number of changes in Computing Services so that we can better support the College’s use of information technology. These have resulted in changing the roles of several staff members and changed our name to Information Technology Services (ITS).
- James Fadden has been appointed Director of Information Technology Services. As such he is responsible for coordinating all of the activities of Information Technology Services (ITS, aka Computing Services).
- We have eliminated the Administrative Information Systems (AIS) group and created two teams.
- Pete Gifford and Molly Mattis, a 2012 Allegheny graduate who recently joined the team, are focusing on supporting existing enterprise technology, most notably Colleague (also known as Datatel on campus, although the company has shed that name), along with related systems such as WebAdvisor, Informer, and others.
- A project and process oriented team led by Jason Ramsey is focused on implementing new technologies and processes, such as the Salesforce CRM, the Medicat electronic health records system, and the reimplementation of the ADP human resources system. Susan Fenton and Chris Rick are working with Jason, with Susan focusing more on programming and Chris on business analysis.
- Rich Metzger provides guidance and direction on existing processes and procedures and is working on internal projects related to compliance and security.
- Business analysis is something AIS has always done, but Chris’s new role indicates a new emphasis on this important service, which can help campus offices work more effectively and efficiently.
Finally, as part of this reorganization, ITS will be initiating the creation of a steering group to assess and recommend project priorities related to enterprise technology, a broad term that describes the critical systems, processes and applications used to support the institution’s function. Examples include Colleague, Google Apps (email, calendaring, collaboration), Sakai, and Synoptix and Informer reporting
The explosion of opportunities to add new enterprise technologies has highlighted the need for new governance structures to help us align investments in information technology with the College’s most critical needs and priorities. We hope the steering group will be the first step in developing an enterprise technology planning process that is broadly inclusive and collaborative.
So that we can better serve the community and make sure all requests for assistance from ITS are assigned to the team best situated to meet the request in our new structure, we ask members of the community to submit requests for assistance with information technology through the ticketing system at webhelp.allegheny.edu, which should be used for all ITS requests going forward.