Software Updates

Windows 7 computers across campus should receive software updates for the following products beginning tonight.

  • Adobe Flash Player
  • Mozilla Firefox

If you experience any problems with the software updates, please contact Computing Services by creating a Web Help Desk ticket.

Heartbleed and Allegheny, what you need to know…

The technology press has been writing about the Heartbleed vulnerability of sites that use OpenSSL cryptography.

Our systems administrators have reviewed College systems and found our systems do not use the OpenSSL versions susceptible to the Heartbleed vulnerability.

As most in the Allegheny community have personal accounts with banks, credit cards, social media, etc.. we recommend the following as good practice. 

  1. Check in with your other online services to know what they are doing to limit the impact of the Heartbleed vulnerability on their system and their recommended course of action for the user community.
  2. Be increasingly vigilante about email messages requesting you to take action regarding your account.  It is expected that phishing attacks will incorporate details of the Heartbleed vulnerability to gain unauthorized access to individual accounts.

Should you have questions about Heartbleed or would like to learn more about how to adopt safer computing habits, please feel free to call the ITS Help Desk.

Do you need to change your password?

Tomorrow is the first Tuesday of the month.  This means if you have not changed your allegheny password in the last six months your account will be locked at 9:00am.  

Reminder Finger

Do I need to change my password?

Take a quick look through your inbox to see if you received our reminder messages.

  • An automated email message is delivered each Monday starting one month before your account is scheduled to be locked.
  • The message is repeated each Monday, until your password is changed or the account is locked.

If you have a reminder message, take a minute right now and update your password.

If you don’t have a reminder from us, you are most likely good.  If you want to be doubly sure, you could check your Trash and Spam mailboxes to make sure you didn’t accidentally delete it or report it as spam.

What do I do if my account gets locked?

If you miss your opportunity to change your password and find yourself locked out of your account, don’t despair.   You can go to the password change form within 30 days to reactivate your account for another six months.

Once you have changed your password, you will want to be sure to update your password in your laptop and other mobile devices to make sure your access to AC-Wireless is uninterrupted.  

More information?

Should you want more information about the requirement to change your password twice a year or need further assistance with your password please contact Computing Services.

First Satisfied Customer!

Today, our Help Desk renovation took its next step with the arrival of the stools we ordered.  This is our first customer, see how fun it is to get help at the Help Desk.  FirstUser

4/2/14 Yet another Phishing attempt

On April 2nd, 2014, community members received another phishing email, as seen below.

“Dear User,

You have received this email because you or someone had used your email account from different locations.

In order to safeguard your account, we require that you verify your details.

As a precaution, we have limited access to your email account in order to protect you against future unauthorized access.

Please click verify my email account

If this is not completed by April 3, 2013, we will be forced to close your account.

We thank you for your prompt attention to this matter.

Allegheny College Customer Service”

As you’ll notice, the date is not even from this year.

It is not an official message from Computing Services. It is an attempt to capture account information to be used for nefarious deeds.  Please report as phishing and spam before deleting.

If you happened to fall victim to this attack, please change your account password.  More information about Phishing is available on the Computing Services site or by contacting us at the Computing Services Help Desk.

-drew