Archive for the ‘Service Outage’ Category

Update: Power issue reported in Oddfellows

Update: The power issue affecting Odd Fellows was resolved by the Physical Plant and the provider.  As approximately 3:00pm on Monday (10/26) operations has returned to normal.  If you are experiencing electrical issues, please contact Physical Plant.

Original Post:The Help Desk was just informed a power issue that is affecting part of Odd Fellows. Portions of the basement and 1st floor are experiencing a power outage because of a supply line issue. It is affecting power in the basement classroom, offices, and parts of the network.

ITS is not aware of a timeline for repair or cause.  Should we learn more about how this outage is impacting technology in the building we will post to this site.  Questions regarding the cause or repair timeline should be directed to Physical Plant.

Colleague login issues resolved

We believe the problems to be resolved with Colleague logins. Please report any problems to ITS if they arise.

Colleague login issues

Employees are experiencing trouble signing in to Ellucian Colleague this morning, receiving the error “Response arguments cannot be empty.” ITS is working to correct this issue.

WebAdvisor and Informer appear to be functioning normally.

Reminder of Power Outage on 5/11 in Campus Center

A quick reminder of the scheduled power outage for the Campus Center this morning (5/11).   Murray Hall room 117 has been reserved for individuals that need access to a computer as Physical Plant completes the work on the electrical system of the building.

Should you have issues with your computer or connection when the power is restored, please contact the ITS Help Desk to report the issue.

Connectivity Issues in the Campus Center

This morning the ITS Help Desk received several calls related to connectivity and other network issues in the Campus Center, Doane Art, and Arnold Halls.

On investigation, it was found that electrical work is being conducted in the Campus Center today.  The work is mostly behind the scenes, but at points the fluctuating power is causing brief network outages, which are effecting electronics and other devices of the network.

Additional information is not known at this time.  Your patience, flexibility, and understanding are appreciated as the electrical work is being completed.