Archive for the ‘Service Outage’ Category

Planned Update to WebHelpDesk

Web Help Desk - Allegheny CollegeITS will complete an update to the Web Help Desk system on Tuesday, October 28, 2014.

It will be unavailable to the community for a short period of time first thing in the morning.    Full functionality will be restored by 9:00am at that point the community will be able to log on and submit new request or check the status of prior requests.

The update is mostly limited to behind the scene changes that provide more efficient processing.  There have been some cosmetic changes to the logos and buttons of the system.

As always, should you have questions or notice anomalies once the update is complete please make sure to contact the ITS Help Desk.

Network Disruption Corrected for Several Loomis Street Houses

wireless-connection-iconA network disruption that affected Internet access at several locations on Loomis St. was reported to Information Technology Services (ITS) Friday morning(10/17/14). A network technician was able to resolve the issue Friday morning around 9:20 am.

Log reports show the issue first occurred Thursday evening and was caused by a tripped power circuit. Power has been restored and all network services are back online.

Should you residence of Loomis Street houses experience an inability to access the internet at this point, they should contact the ITS Help Desk in Murray Hall.

Wireless Issue in North Village

wireless-connection-iconITS discovered a wireless network issue that affected Internet access in North Village II from 3:15pm – 4:01pm.

The issue affected the wireless access points preventing internet access during that time. The wireless network switches were off-line briefly which then caused the wireless access points to go off-line.

As of 4:01pm all Wireless access was restored to all locations in North Village II.

Schedule Maintenance: Colleague, WebAdvisor, and Informer (8/7/14)

In order to resolve some ongoing issues, the admin service will be shutdown and restarted at noon on Thursday, August 7. It will be available again by 1:00pm. This will affect Colleague, WebAdvisor and Informer.

Print Server Upgrade

IT Services will be performing an update to the Papercut Print server this Sunday, July 13th. During this time users will not be able to print to Papercut connected printers (Toshibas, Lexmarks). Local print options will continue to be available (e.g. desktop HP’s).

New printer drivers will be rolled out to each computer, which may cause a slight delay on first print after the upgrade. Users experiencing difficulty should contact the help desk x2755.