Help Desk Closed Early 9/18

The Help Desk will be closing at 4:30 tonight for ITS student staff training. Regular hours will resume on Friday.

Thank you for your cooperation.

Yet Another Phishing Attempt

On Sept 18, 2014, some community members received another phishing email, as seen below.

Newest Phishing

This is not an official message from Allegheny College ITS, we are not currently monitoring individual Gmail storage limits.  Google provides ample storage for email and has several ways for individuals to monitor their own storage.

Whether it is the quick information that they provide in the lower left had corner of your inbox (see below)


or the detailed info available at

Thanks to the members of the community who caught this attack and brought it to our attention.

If you happened to fall victim to this attack, please change your account password.  More information about Phishing is available on the Information Technology Services (ITS) site or by contacting us at the ITS Help Desk.

Software Updates

Windows 7 computers across campus should receive software updates for the following products beginning tonight.

  • Adobe Flash Player
  • Adobe Air
  • Adobe Reader
  • Oracle Java

In addition, all computers in presentation spaces will be updated to the latest version of Skype.

If you experience any problems with the software updates, please contact Computing Services by creating a Web Help Desk ticket.

September 9, 2014 is Count Day!

Count14Tuesday, September 9th is this semester’s Count Day when we verify that all of our student information is in sync for this semester.

As we have done in the past, the Colleague system (including Colleague Advancement for Development) will not be available to users from 10am to 5pm on this Tuesday, September 9th.

Please remind everyone that they have to log off of Colleague by 10am Tuesday (or they will be forced off Colleague at 10am).

Informer will remain up on Count Day. 

It Is Password Change Day!

Tuesday, September 2, 2014 is the first password change day of the semester.  If you are having troubles signing on to a computer, checking your email or accessing AC-Wireless, you probably forgot to change your password.

Don’t despair  you can go unlock your account by updating your password on the online password form.  Go to the ITS Password Change Form and change your password.

Once you change your password, your access to public computers, email, Sakai, and other network services will be restored. Update your password on your phone and laptop to regain access to AC-Wireless.

Should you have questions, please come down to the Help Desk in Murray Hall and we can help you get back online.