Planned Update to WebHelpDesk

Web Help Desk - Allegheny CollegeITS will complete an update to the Web Help Desk system on Tuesday, October 28, 2014.

It will be unavailable to the community for a short period of time first thing in the morning.    Full functionality will be restored by 9:00am at that point the community will be able to log on and submit new request or check the status of prior requests.

The update is mostly limited to behind the scene changes that provide more efficient processing.  There have been some cosmetic changes to the logos and buttons of the system.

As always, should you have questions or notice anomalies once the update is complete please make sure to contact the ITS Help Desk.

Google and 2-Step Verification

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www.google.com/2step

With the ever increasing use of cloud technology in our daily lives, individual accounts are being targeted.  It is important that we all take greater precautions in protecting our personal information and the information and files entrusted to us in our professional lives.

Google now provides an extra layer of protection, known as 2-Step Verification, to help you minimize your Google account from being compromised by requiring a password (that only you know) and a unique code (that is sent to you).

You have multiple options for getting your unique code including:

  • a smartphone app
  • text message
  • phone call
  • printed list

It is really easier than you might think.  Many on campus are already using 2-Step Verification to provide an extra layer of protection on their accounts.

ITS is ready to help if you have questions about how it works, what is the value, or how to set it up for your account (there are a few tricks to know depending on the program or devices you use).

 

 

Network Disruption Corrected for Several Loomis Street Houses

wireless-connection-iconA network disruption that affected Internet access at several locations on Loomis St. was reported to Information Technology Services (ITS) Friday morning(10/17/14). A network technician was able to resolve the issue Friday morning around 9:20 am.

Log reports show the issue first occurred Thursday evening and was caused by a tripped power circuit. Power has been restored and all network services are back online.

Should you residence of Loomis Street houses experience an inability to access the internet at this point, they should contact the ITS Help Desk in Murray Hall.

Wireless Issue in North Village

wireless-connection-iconITS discovered a wireless network issue that affected Internet access in North Village II from 3:15pm – 4:01pm.

The issue affected the wireless access points preventing internet access during that time. The wireless network switches were off-line briefly which then caused the wireless access points to go off-line.

As of 4:01pm all Wireless access was restored to all locations in North Village II.

Software Updates

Windows 7 computers across campus should receive software updates for the following products beginning tonight.

  • Mozilla Firefox
  • Oracle Java 7

If you experience any problems with the software updates, please contact Computing Services by creating a Web Help Desk ticket.