Enterprise Services Retreat

Enterprise Services will be on a retreat Thursday 5/25. Please direct any urgent requests to User Services via the InfoDesk at x3768, and they will route them to the appropriate party. Non-urgent requests should be submitted via Webhelp as a ticket.

Network Outage Resolved

The network outage affecting some buildings on campus has been resolved. Please contact the InfoDesk if your network access has not been restored.

Network Outage

ITS is aware of a network outage affecting some buildings on campus. We will post an update on this issue shortly.

Upgrade to PaperCut Print Server Scheduled for 5/20/17

On May 20, 2017 from 5:00pm – 9:00pm the Papercut Print Server will be updated to the newest version.  During this time, individuals will not be able to print to the Toshiba copiers or the networked laser printers.

Should the upgrade take less time than anticipated, the server will be brought back on line early and this page will be updated to let the community know that they are able to print to the devices connected to the Papercut Server.

An update on this morning’s (5/15) computer issue 

Potential malware was identified on approximately 30 campus computers after a recent update to the Trend Micro antivirus definitions identified a possible vulnerability that could trigger a keylogging application.  The ITS team firewalled (blocked network communication) the computers as a means to limit the then unknown implications.  A review of affected computers and their related network traffic shows no sign of any adverse activity.

The ITS team will be working through the afternoon to remove the vulnerability from affected computers and to address the potential vulnerability campus wide.  If your computer was affected you may be visited by professional staff and students from ITS to apply the fix.  Should you have questions regarding someone that is requesting access to your computer, please do not hesitate to contact the InfoDesk at 3768.  

This event is not connected to the ransomware attack that has been making headlines in today’s news.