May 2nd 2022
Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.
April 26th 2022
Today’s Tech Tip was suggested by an anonymous user. Feel free to suggest topics for future Tech Tips you’d like to see!
Gmail has many useful features, including conversation threading, email scheduling, powerful searching, and labels. But sometimes a feature can cause confusion.
One such feature is the way that Gmail will trim the content of an email if it contains text you’ve already seen in the same conversation. This can be a big help in a conversation thread with lots of replies, as it keeps every email message from becoming long and unwieldy. But sometimes it’s helpful to see that information–especially since sometimes the trimmed content includes the sender’s signature.
If you feel like Gmail has trimmed a message you’d like to see more of, look for three dots at the end of the message. When you hover your mouse over them, a little popup will say “Show trimmed content.”
Clicking on those three dots will expand the hidden content so you can see it in full.
April 19th 2022
From the Google Workspace Updates blog:
“In addition to seeing when someone is out of office, you can now see additional Google Calendar statuses like “In a meeting” or “In focus time” in Google Chat.”
April 12th 2022
Google Chrome now has a feature called “Safety check”, which can help make sure your browser and passwords are as secure as possible. To access the Safety check:
The results will give you information on whether Chrome is up to date, if you have any saved passwords that you might want to double-check, whether standard or enhanced browsing protection is enabled, how well protected your browser is from potentially harmful extensions, and whether Chrome can detect any harmful software on your device.
April 5th 2022
Sometimes, despite your best efforts, you get a “wrong username or password” error while trying to log into one of the many online services Allegheny Colleges provides. Here are some tips for troubleshooting:
April 4th 2022
This morning, many Allegheny employees received an email notifying them that they have been added to training for a service called KnowBe4.
KnowBe4 is a service that LITS has adopted to give employees a tool to manage occasional spam and phishing attacks right from your Gmail inbox.
The email, sent from <do-not-reply@training.knowbe4.com>, is legitimate. However, this email was not intended to go out to employees just yet. Clicking on the link in the email for the training portal will give users a notice that it has not been configured yet.
For now, please disregard the email as LITS works on configuring KnowBe4 Training for campus employees.
For questions, please reach out to the InfoDesk.
March 29th 2022
March 22nd 2022
Google Calendar can be a useful tool in managing all the classes, meetings, office hours, and activities in your schedule. One use for it is to set up appointment slots that people can use to request an appointment with you. You can use it for in-person appointments, or appointments via Google Meet. This video from Señor Taylor gives a quick introduction:
LITS has also prepared a Google Calendar Appointment Slots Quick Guide for our Allegheny community.
March 15th 2022
Multiple desktops are great for helping you focus, for keeping unrelated ongoing projects organized, or setting up one desktop to share during a presentation while still having access to others. Think of it as Alt+Tab on steroids–switching not only between individual apps, but between entire groups and layouts of your desktop on your computer.
In a previous Tech Tip, we posted about how to use multiple desktops in Windows 10. This feature is also available on Chromebooks (where it’s called a “desk”), and on Macs using the Mission Control function.
March 8th 2022
.For more ways to edit your image:
