InfoDesk Manager

Allegheny College, a small selective national liberal arts college, invites applications for the position of InfoDesk Manager.  The position is a full-time exempt position reporting to the Director of Public Services in the Office of Library and Information Technology Services (LITS).

We are seeking highly energetic, adaptable, and hospitable candidates to fill a position overseeing the operation and support of the InfoDesk, Allegheny’s first point of contact for library and technology services and questions.  The InfoDesk Manager is responsible for supervising, training, and supporting approximately 50 students who work in the department.  The successful candidate will value a diverse community; will embody exemplary customer service, organizational, and communication skills; and will be able to help student employees create an inclusive environment at the InfoDesk and achieve similar levels of service excellence.  We are looking for cheerful, kind people who will enjoy providing a high-touch service to our students and employees.  The InfoDesk Manager must be available to work some on-call and on-site evening and weekend hours during the academic year, and will work typical business hours when classes are not in session.

Qualifications and Educational Requirements: We are seeking a dynamic, multifaceted individual who is easily adaptable and enjoys learning new skills, collaborating with teammates, and tackling complex problems. Excellent interpersonal and listening skills, ability to problem solve and prioritize multiple competing needs, and an eagerness to learn is essential. Candidates with the ability to apply industry best practices through the lens of institutional need and culture are desired.

This position requires a Bachelor’s degree or the development of equivalent skills through professional experience providing technology, library support or service management. Preferred education includes certification or applicable work experience in library science, technology support, or service management.  This position requires previous experience supervising staff; previous work with young adults is preferred.  A demonstrable ability to motivate and inspire staff is preferred.  Other preferred skills include navigation of help ticketing systems, Google Suite applications, Windows 10 and macOS operating systems, and knowledge of library service platforms, particularly Ex Libris’ Alma.

As one of the nation’s oldest liberal arts colleges, Allegheny College celebrated its bicentennial in 2015. A selective residential college in Meadville, Pennsylvania, north of Pittsburgh near Lake Erie, Allegheny is one of 40 colleges featured in Loren Pope’s “Colleges That Change Lives.” Allegheny College is known nationally as a place where students with unusual combinations of interests, skills and talents excel. In its 2018 rankings, U.S. News & World Report recognized Allegheny among the top six Most Innovative national liberal arts colleges in the country.  In its 2019 rankings, U.S. News & World Report recognized Allegheny among the top 30 most innovative national liberal arts colleges in the country.

The Chronicle of Higher Education ranks Allegheny as one of the best colleges in the nation to work for, specifically in the areas of compensation and benefits.  Allegheny has a total undergraduate enrollment of just under 2,000 with students from 46 states [plus AE, AP, DC, GU, PR, VI] and 65 countries.  The College’s picturesque location is ideal for outdoor recreation, with eight freshwater lakes, ski areas and recreational opportunities all within easy reach.

Please submit a cover letter, resume, and provide contact information for three references to the Office of Human Resources, Allegheny College, 520 N. Main Street, Meadville, PA  16335 or by e-mail to hr@allegheny.edu.  Review of applications will begin immediately and will continue until the position is filled. An offer of employment is contingent upon the successful completion of a background check.

Allegheny College is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Allegheny does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

 

Posted 8/8/19