Public Services Technician

Allegheny College, a small, selective liberal arts college located in northwest Pennsylvania, invites applications for the position of Public Services Technician.  This is a full-time, exempt, administrative position reporting to the Director of Public Services, Library and Information Technology Services (LITS).

We are seeking a technical problem solver with exemplary customer service and communication skills to support the College’s strategic and operational goals, including diversity, equity, and inclusion initiatives. In collaboration with other Public Service team members and the Technology Manager, the technician provides expert installation, maintenance, and support of computers, laptops, printers, classroom and presentation technology, and related software. The successful candidate must be able to troubleshoot and resolve desktop support issues including, but not limited to, Windows and Mac operating systems, standard office software, G Suite for Education, and user accounts. Effective resolution and tracking of issues while providing an excellent client experience is essential.

Qualifications and Educational Requirements: The position requires a Bachelor’s degree in a related field and/or the development of equivalent skills through professional experience providing hardware and software support.  We are seeking a dynamic, multifaceted individual who is easily adaptable and enjoys helping people, learning new skills, collaborating with team members, and tackling complex problems.  Excellent interpersonal and listening skills, ability to problem solve and prioritize multiple competing needs, and an eagerness to learn are essential. Candidates with the ability to identify and apply industry best practices through the lens of institutional need and culture are desired.

As one of the nation’s oldest liberal arts colleges, Allegheny College celebrated its bicentennial in 2015. A selective residential college in Meadville, Pennsylvania, north of Pittsburgh near Lake Erie, Allegheny is one of 40 colleges featured in Loren Pope’s “Colleges That Change Lives.” Allegheny also is one of the few colleges in the country that requires students to choose both a major and a minor, helping to cultivate intellectual growth and the creative, big-picture thinking desired by employers and graduate schools. In its 2020 rankings, U.S. News & World Report recognized Allegheny in the top 20 among all national liberal arts colleges for best undergraduate teaching.

The Chronicle of Higher Education ranks Allegheny as one of the best colleges in the nation to work for, specifically in the areas of compensation and benefits.  Allegheny has a total undergraduate enrollment of approximately 1,800 with students from 47 states (plus AE, DC, PR, and VI) and 70 countries. The College’s picturesque location is ideal for outdoor recreation, with eight freshwater lakes, ski areas and recreational opportunities all within easy reach.

Please submit a letter of application with resume, and three references to the Office of Human Resources, Allegheny College, 520 N. Main Street, Meadville, PA  16335 or  Review of applications will begin immediately and will continue until the position is filled.  An offer of employment is contingent upon the successful completion of a background check.

Allegheny College is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Allegheny does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.


Posted 09/04/2020