Access to Enterprise Systems Restored

System and Network administrators restored access to enterprise systems at approximately 11:55am on February 8, 2018.

If you experience an inability to connect to services like WebAdvisor, WebHelpDesk, Colleague, Informer or other online services, please report to the InfoDesk by calling ext 3768.

Disruption Accessing Enterprise Systems Reported

The InfoDesk received reports from individuals in the community about the inability to access several of the enterprise systems including Colleague, WebAdvisor, PaperCut, and Informer.

System administrators are addressing the issue.

Print Server Issue Addressed

On Monday, February 5th, the InfoDesk received reports from individuals of their inability to print.  On investigation the system administrator needed to restart the server and perform unscheduled maintenance.

The System administrator worked on the issue starting at 2:45pm and full functionality was restored by 3:00pm.

Should you experience an inability to print at this point, please report your experience to the InfoDesk or by submitting a ticket using WebHelpDesk.

Update on Meltdown and Spectre

You may have seen news articles about two significant flaws recently found in hardware used in computers, smartphones, tablets and other devices, called Spectre and Meltdown. Security researchers discovered these flaws, which impact the computer processors (CPUs) that are at the heart of all the computerized equipment.

The bugs affect computer hardware dating to the mid-1990s, so updates to operating systems such as Windows, macOS, Linux, Android, and iOS are required to protect devices from these flaws.  These bugs could allow hackers to steal data from your devices through malicious software or a hacked web site.

Technology vendors have invested significant resources in securing their cloud services and providing updates and patches for operating systems to address the vulnerabilities of Spectre and Meltdown.    Information Technology Services (ITS) will apply those patches to College-managed technology resources (including College-owned Windows and Mac computers) through the regular patching process.   

As the exploit can be triggered by a hacked website or malicious software and is not limited to College owned technology, it is a good reminder that individuals should do the following on their personal devices.

  1. be sure to install security patches distributed by the manufacturer on personal devices and computers
  2. only download software from trusted sources
  3. be alert for phishing attempts that could be used to install malware

Should the situation with this issue change, we will provide updates as appropriate.  

Scheduled Work for Internet Connection

On January 4, 2018, work is scheduled on the College’s internet connection.

The work is scheduled during the early morning maintenance window so it can be completed prior to the start of business.  A short disruption is anticipated while the work is being performed.

Preparations have been made to minimize the disruption, but should something unforeseen occur extending the disruption, the community will be updated with details of what to expect at that time.

Retirement Notice: Gator FTP

Gator FTP Server will be retired on January 1, 2018.  

Individuals still using Gator FTP to back-up files should stop and begin to store files in Google Drive. Google Drive provides you secure storage for your files and is accessible from any internet connected device via browser or mobile app.  

The G Suite Learning Pages for Google Drive are a great place to learn how to use Google Drive to store files safely and securely. Should you have questions about how to effectively use Google Drive to store your College related files please contact the InfoDesk in Pelletier or create a ticket using WebHelpDesk.  

It is also important for Individuals to move files only stored on Gator FTP to move those files to Google Drive before following January 1, 2018.  

Google Calendar is getting an update 

Starting tomorrow, November 14th, users may start to see the New Google Calendar.

Tip

Not a regular user of Google Calendar yet check out the G Suite Learning Center pages on Google Calendar

Along with the new look, it will also have a number of new event, calendar view, and settings features to help you manage your time more efficiently and get stuff done.

Check out the highlights to get a preview of what’s new.

Retirement Notice: Gator FTP

Gator FTP Server will be retired on January 1, 2018.  

Individuals still using Gator FTP to back-up files should stop and begin to store files in Google Drive. Google Drive provides you secure storage for your files and is accessible from any internet connected device via browser or mobile app.  

The G Suite Learning Pages for Google Drive are a great place to start learning how to use Google Drive to store files safely and securely. Should you have questions about how to effectively use Google Drive to store your College related files please contact the InfoDesk in Pelletier or create a ticket using WebHelpDesk.  

It is also important for Individuals to move files only stored on Gator FTP to move those files to Google Drive before following January 1, 2018.  

G Suite Update: Insert Images More Easily

Google made it easier to insert pictures in Docs and other parts of G Suite accord to yesterday’s G Suite post that starts..

“A picture is worth a thousand words… especially when you can add it to your document, presentation, or drawing quickly and easily. That’s why we’re making some improvements to the image insertion process in Google Docs, Slides, and Drawings.”

Read more about the easier way to insert a picture more easily on the G Suite update blog. If you don’t see it immediately don’t worry, Google admits that it might take up to 15 days for all users of G Suite to see the new functionality.

For Faculty: a Teaching with Technology Lunch

For Faculty: a Teaching with Technology Lunch has been scheduled for Thursday, October 19th, in the Pelletier Collaboratory, at noon, with Craig Dodge speaking on AI in teaching. Please RSVP here. Lunch will be served at noon and the program will begin at 12:20 pm.

Automation is poised to replace significant portions of the workforce in the not too distant future. We have already seen automated cashiers, and Tesla is boasting that self-driving cars will replace many shipping jobs. Are our positions as educators at risk due to this revolution in labor?  The development of AI suggests that we may eventually need to concede superiority to our robot overlords.

Whether or not this pessimistic outlook on our employment prospects comes to fruition, please plan to attend this luncheon where guest presenter Craig Dodge will lead the conversation about the shortcomings of our own teaching capabilities.  Acknowledging limitations within the classroom can inspire a meaningful dialogue with our students about the rationale for specific decisions made in the design of our courses. Additionally, current technological developments offer new resources capable of shoring up weaknesses in our teaching strategies.