Report of Printing Issues

Reports of printing issues resulted in the system administrator needing to reboot the PaperCut print server.  The reboot cirrecorr a mild disruption experienced with printing.  It is believed that the restart corrected thetissue and normal function returned after the system has restarted.  If you notice continuing issues please report them using webhelp@allegheny.edu or calling the InfoDesk.

Manuscript from Special Collections

As part of a grant from the Council of Independent Colleges and the Andrew W. Mellon Foundation, materials from Allegheny’s Special Collections, the Merrick Archives and the Department of Art are being digitized and made available for the public through JSTOR Forum.  A manuscript of Egyptian hieroglyphics written by James Winthrop and housed in Special Collections is currently featured in the Artstor blog. You can find the blog post online at: https://artstor.blog/2018/10/30/open-access-an-early-guide-to-hieroglyphics/

Mitel Phone Installers on Campus Today

Today (10/29) Mitel technicians started installing the new phones in buildings scheduled to migrate to the new phone system tomorrow.  They are caring ID cards if there are questions of who they are.  It will take only a few moments per office to install a phone and your flexibility is appreciated.  The complete installation scheduled is as follows.  

10/29

Buildings Scheduled

  • 454 House
  • Quigley Hall
  • Arter Hall
  • Doane Hall of Chemistry
  • Steffee Hall of Life Sciences

10/30

Buildings Scheduled

  • Tippie Alumni Center
  • Murray Hall
  • Montgomery Gym
  • Alden Hall
  • Vukovich Center
  • Carr Hall 

Set Up VoiceMail

Once the phone is on your desk, you should set up your voicemail by pressing the voicemail button  on your phone entering the default pin code, and following the tutorial. 

10/31

Buildings Scheduled

  • Newton Observatory
  • Schultz Hal
  • Brooks Hall
  • Carnegie Hall
  • Ruter Hall
  • Odd Fellows Hall

11/1

Buildings Scheduled

  • Campus Center
  • Arnold Hall
  • Doane Hall of Art
  • Robertson Athletic Fields
  • Wise Center  

Should the technicians need extra time, they will use Friday, November 2 to complete their work.  Please contact James Fadden by email should you have questions about the installations or how the rest of campus will migrate to the new phone system.

Off-campus access issues

The library is aware there are problems accessing databases, e-journals, and e-books off-campus. We are trying to identify and fix the source of the problem.

There are no issues with on-campus access to our online materials. We will update the blog when off-campus access has been restored.

Reminder of Training Sessions for the New Phone System

Mitel will provide online training sessions to help you learn to use the new phones. Training sessions are organized by buildings.  A complete list of training dates and times are available on the LITS Website. There is no need to RSVP.

If you are unable to make one of the planned sessions, please feel free to refer to the self-guided Feature Teacher tutorials or download a copy of the Quick Reference Guide.

Phones Installed Next Week for New Phone System 10/29-11/2

Mitel installation technicians will be on campus Monday 10/29 through Friday 11/2 to place phones in offices.  The installers will begin in buildings schedule to migrate on 10/30 first and move to buildings scheduled for 11/1, 11/6, and 11/8.  You can review dates for the start of the new phone service on the LITS Website.

Phone installation will take a few minutes as the technician places the phone on your desk and connects it to the network. They will need easy access to your computer and a clear space on your desk.

Set Up Your Voicemail

Once on your desk the phone will work with other Mitel phones installed on campus. It would be a good idea to set-up your voicemail.  Start by pressing the voicemail button on your phone, entering the default pin code 1111, and follow the tutorial to the end.

Additional information will be provided throughout out the migration process on My Allegheny and the LITS Web Site.  Please take a moment or two to review, should you have specific questions please contact James Fadden by email at jfadden@allegheny.edu.

Upgrade to E-Z Borrow

Today, September 27, 2018 a new look and feel to the E-Z Borrow system went live.

The new interface went live on September 27, 2018 at Allegheny College.

 

Please remember to wait for the search results to fully load before selecting a resource. Should you have questions about using the new interface please contact the InfoDesk in Pelletier Library.

Reminder to Dial 9

A friendly reminder that when calling the Allegheny Gateway, Library and Information Technology Services (LITS), and the Learning Commons you will need to dial 9 (814) 332-XXXX. Those departments were converted to the new Mitel phone earlier this summer as phase one of the project. The remainder of campus will be converted to the new phone system before the end of the Fall 2018 semester. Additional details about the timeline of that transition will be provided to the campus community in the coming weeks. Should you have specific questions about the project to convert to the Mitel phone system, please contact James Fadden at jfadden@allegheny.edu.

Early Morning Internet Disruption on 9/5

On September 5th at approximately 12:30am, the College’s internet performed work on core circuits between sites north and south of Allegheny College. This work caused and outage of approximately 2 hours with service returning about 2:30am.

At this time, there are no known issues connecting to the internet. If you are experiencing difficulties using the internet please contact the InfoDesk at 814-332-3768


Library and Information Technology Changes

The staff in Library and Information Technology Services (LITS) have been busy over the summer making changes to improve their services to the Allegheny community. To help you learn more about how these changes might affect you, we created this short update.