Allegheny College VPN

Allegheny College VPN

Virtual Private Networks (VPN) provide a secure connection to the Allegheny College network.  Using VPN technology, the college can provide a secure connection that allows access to Colleague and Informer when College employees are on the road or working from a home office.

How to Get Access

If your job requires access to Colleague/Informer when you are off campus, create a Web Help Desk ticket at http://webhelp.allegheny.edu using the ticket type “Employee Issues -> VPN -> Request VPN” to get the process started.

This will create a ticket and bring it to the attention of ITS.  Your department’s director will also receive an email that s/he will need to approve before such access can be given.

Info

Should you have questions about completing the ticket or VPN, please call (814)332-3768 to speak with an ITS staff member.  

How it Works

Once your Allegheny Account has been updated for VPN access, a client (which is a small piece of software that works with the VPN infrastructure) will need to be installed on your computer. The client manages the secure connection and must be launched when you need to log on to Colleague/Informer.  Computing Services will install the client for you on college-owned computers. If you want to use the VPN connection on your own computer, you will need to install the client yourself and maintain appropriate security on your system, including up-to-date virus protection and automated security updates for your operating system.

When you launch the VPN, all of your network traffic is funneled through a secure connection which, in essence, puts your computer on the Allegheny College network.   You will notice slower response speeds as the encryption process used to provide the security slows the transfer of data.

When working on the VPN your computer is on the Allegheny Network and has the potential to transfer viruses and other nasty programs to the computers and network systems at Allegheny.  This makes it imperative that you protect the Allegheny network and your computer by making sure that your computer is virus free and protected with current antivirus definitions and operating system security patches.

When you are done with your Colleague session, log off Colleague and close your VPN connection.  The VPN connection will close automatically after thirty minutes of inactivity.

You do not need to use the VPN connection to access your Allegheny email or calendar.

Note:

  1. You will notice slower response speeds as the encryption process used to provide the security slows the transfer of data.
  2. You do not need to use VPN to read email or use your calendar and if you are signed in to your email (or other web pages) before you connect to VPN, you will need to refresh your page to get new messages.
  3. You will not be able to print to a wireless printer in your home office while connected to VPN session.

Best Practices

  1. Test your VPN connection prior to using it for the first time.  There is a special station in Murray Hall set up to do this; the technologist working on your request will arrange a test session with you.
  2. Never share your Allegheny Username and Password with anyone.
  3. Do not save your Username and Password in the VPN client.
  4. Use the VPN connection only for systems that require a secure connection that emulates being on campus.
  5. When connected to VPN, focus your work to tasks of Colleague, as all other network connectivity will be slow.
    • Sign out of Colleague when you are not working in the system.
    • This will minimize your chance of being locked out of Colleague/Informer should your VPN session close.