News and Updates

Intermittent outages

It has been brought to the attention of LITS that Allegheny College’s Internet provider will be conducting some emergency upkeep on their network. This could cause intermittent outages and loss of Internet on the campus network between midnight Thursday (3/21) and 2 a.m. Friday (3/22).

We appreciate your understanding and patience during this necessary maintenance.

 

New Phishing Attempt

The InfoDesk received reports today of a new phishing attempt. A number of people across campus received a message that looked like the screenshot below.
Screenshot of a phishing attempt email

 

Messages like these can be safely reported as spam to Google.

 

As always, be alert to such messages you receive particularly when you are not expecting the message, the message is worded oddly, or  request fast action unnecessarily.  Those are all typical signs of phishing or email scam.
Many thanks to those who alerted the InfoDesk to this latest attempt.

Password security alert

It has been brought to our attention that the security of Elsevier has been compromised. If you have a personal account in Elsevier (Science Direct), please change your password immediately. We also recommend that those with accounts in Elsevier change their Allegheny password immediately. For more information, see this article.

Elsevier is a publisher that provides some of the content in our databases. If you have not created an account with Science Direct or Elsevier, there is no cause for concern.

Tech Tip Tuesday

Did you know that you can search for text inside PDF and image files in Google Drive? Try it out by typing the text you want to search for in the search box!

Image of Google Drive search bar

Service Outage in Tippie

LITS is aware that there is a service disruption to phone and Internet connections in Tippie. We are looking into the issue and will update as we have new information. We appreciate everyone’s patience.

UPDATE: The issue appears to be resolved. We will continue to monitor the situation. Please be sure to create a ticket if you notice any disruption to your Internet or phone service on campus.

Printing Unavailable Tuesday Night

Across campus, printing may be unavailable the evening of Tuesday, March 19th between the hours 5:30 and 6:30 due to scheduled maintenance.

If you experience issues printing after this time, please contact the InfoDesk at Pelletier Library at x3768 or email infodesk@allegheny.edu .

Rebooting Windows PCs

This Spring Break, please consider shutting your computer down before you leave campus on Friday. It will be especially helpful this weekend, since LITS will be releasing an important update on Friday for campus computers running Windows 10. You may notice a slight delay upon rebooting, as your computer applies the update.

As a general rule, it’s always good practice to restart your Windows computer periodically. LITS recommends shutting down your computer at night, or at least over the weekend. It’s especially useful whenever you’re going to be away from your computer for an extended time.

As always, if you experience unusual problems with your computers or other technology, be sure to contact the InfoDesk at x3768, or submit a WebHelpDesk ticket.

Spring Break Hours at Pelletier Library

Pelletier Library, including the InfoDesk, will be operating on reduced hours during Spring Break.

Friday, March 15: 7:30 a.m. – 5:00 p.m.
Saturday, March 16: 12:00 noon – 5:00 p.m.
Sunday, March 17: 12:00 noon – 5:00 p.m.
Monday, March 18: 7:30 a.m. – 5:00 p.m.
Tuesday, March 19: 7:30 a.m. – 5:00 p.m.
Wednesday, March 20: 7:30 a.m. – 5:00 p.m.
Thursday, March 21: 7:30 a.m. – 5:00 p.m.
Friday, March 22: 7:30 a.m. – 5:00 p.m.
Saturday, March 16: 12:00 noon – 5:00 p.m.
Sunday, March 24: 2:30 p.m. – 2:00 a.m.

The library and the InfoDesk will resume normal hours starting Monday, March 25.

Power outage

Friday morning, March 8th, the Meadville area experienced a brief power outage, which affected Allegheny College’s Internet connections and wifi network. We believe that everything is back up and running, but we’re monitoring the situation.

If you’re experiencing any continued or repeated outage, please contact the Pelletier InfoDesk at 814-332-3768 (extension 3768 for internal callers).