Armstrong Cable Maintenance

On Thursday morning at 7:00am,  Armstrong Cable will perform work on the system related to how they manage the College’s account.  The work is going to cause a brief disruption in service as the changes are made.  Normal service is expected to be restored before 8:00am.

Colleague UI Refresh (v5.7)

Staff and administrators using the latest version of Colleague (Ellucian Colleague, Datatel) will notice a slight interface change the first time you log in starting Tuesday evening.  As part of the upgrade (from UI 5.4 to UI 5.7), you may need to clear your browser cache if the screens do not navigate correctly after you log in.

If you are still using UI 4.5 (appears in a pop-up window or via the shortcut link on the desktop), please consider switching to UI 5, accessible on-campus at http://ui.allegheny.edu.  In the next month LITS will be removing the old shortcut and then working with individuals who continue to use UI 4.5.  The upgrade from 5.4 to 5.7 incorporates a considerable amount of fixes and enhancement requests, resolving a lot of outstanding issues.

See the short video below to learn more about the new interface.

 

Report of Printing Issues

Reports of printing issues resulted in the system administrator needing to reboot the PaperCut print server.  The reboot cirrecorr a mild disruption experienced with printing.  It is believed that the restart corrected thetissue and normal function returned after the system has restarted.  If you notice continuing issues please report them using webhelp@allegheny.edu or calling the InfoDesk.

Manuscript from Special Collections

As part of a grant from the Council of Independent Colleges and the Andrew W. Mellon Foundation, materials from Allegheny’s Special Collections, the Merrick Archives and the Department of Art are being digitized and made available for the public through JSTOR Forum.  A manuscript of Egyptian hieroglyphics written by James Winthrop and housed in Special Collections is currently featured in the Artstor blog. You can find the blog post online at: https://artstor.blog/2018/10/30/open-access-an-early-guide-to-hieroglyphics/

Possible Internet Outage – Friday 11/2 AM

The college’s internet provider is conducting maintenance that may affect internet connectivity between the window of 12am and 6am, Friday November 2nd.  We are working with our provider to reduce the possibility of an outage as much as possible.  Connectivity may be intermittent or down while this maintenance is taking place during the 6 hour window.

Mitel Phone Installers on Campus Today

Today (10/29) Mitel technicians started installing the new phones in buildings scheduled to migrate to the new phone system tomorrow.  They are caring ID cards if there are questions of who they are.  It will take only a few moments per office to install a phone and your flexibility is appreciated.  The complete installation scheduled is as follows.  

10/29

Buildings Scheduled

  • 454 House
  • Quigley Hall
  • Arter Hall
  • Doane Hall of Chemistry
  • Steffee Hall of Life Sciences

10/30

Buildings Scheduled

  • Tippie Alumni Center
  • Murray Hall
  • Montgomery Gym
  • Alden Hall
  • Vukovich Center
  • Carr Hall 

Set Up VoiceMail

Once the phone is on your desk, you should set up your voicemail by pressing the voicemail button  on your phone entering the default pin code, and following the tutorial. 

10/31

Buildings Scheduled

  • Newton Observatory
  • Schultz Hal
  • Brooks Hall
  • Carnegie Hall
  • Ruter Hall
  • Odd Fellows Hall

11/1

Buildings Scheduled

  • Campus Center
  • Arnold Hall
  • Doane Hall of Art
  • Robertson Athletic Fields
  • Wise Center  

Should the technicians need extra time, they will use Friday, November 2 to complete their work.  Please contact James Fadden by email should you have questions about the installations or how the rest of campus will migrate to the new phone system.

Off-campus access issues

The library is aware there are problems accessing databases, e-journals, and e-books off-campus. We are trying to identify and fix the source of the problem.

There are no issues with on-campus access to our online materials. We will update the blog when off-campus access has been restored.

Reminder of Training Sessions for the New Phone System

Mitel will provide online training sessions to help you learn to use the new phones. Training sessions are organized by buildings.  A complete list of training dates and times are available on the LITS Website. There is no need to RSVP.

If you are unable to make one of the planned sessions, please feel free to refer to the self-guided Feature Teacher tutorials or download a copy of the Quick Reference Guide.

Phones Installed Next Week for New Phone System 10/29-11/2

Mitel installation technicians will be on campus Monday 10/29 through Friday 11/2 to place phones in offices.  The installers will begin in buildings schedule to migrate on 10/30 first and move to buildings scheduled for 11/1, 11/6, and 11/8.  You can review dates for the start of the new phone service on the LITS Website.

Phone installation will take a few minutes as the technician places the phone on your desk and connects it to the network. They will need easy access to your computer and a clear space on your desk.

Set Up Your Voicemail

Once on your desk the phone will work with other Mitel phones installed on campus. It would be a good idea to set-up your voicemail.  Start by pressing the voicemail button on your phone, entering the default pin code 1111, and follow the tutorial to the end.

Additional information will be provided throughout out the migration process on My Allegheny and the LITS Web Site.  Please take a moment or two to review, should you have specific questions please contact James Fadden by email at jfadden@allegheny.edu.

Planned Outage – Campus Internet

As part of ongoing network improvements, LITS plans to test a failover to our backup internet connection at 6pm Monday October 8th.  We do not anticipate an outage as a result of this test, but if one does occur, it will result in a complete loss of internet access campuswide, possibly intermittently or repeatedly until 7pm.

Once the test is complete, we will restore to our previous configuration.