With changes to personnel and office locations, sometimes uncertainty arises about how to handle phone setups.
Employees who move from one location on campus to another, and who will be keeping the same extension, can simply take their existing phone with them to their new location. When it’s plugged in, the extension stays the same even though it’s now in a different building. LITS does ask to be notified when a phone moves to a different building, so we can update records for emergency calls to be routed correctly.
If for some reason their extension needs to change, or if a new employee is coming into an office that already has a phone, please notify LITS so we can update the phone setup to reflect the new extension and caller ID.
In the event of such changes, we just ask you to open a Web Help Desk ticket with the Request Type “Phone”, and an LITS technician will follow up with you.
Finally, in the event that there is a phone that will no longer be used, please let LITS know.
But even if your password has already expired, you may be able to reset it yourself, as long as you’ve set up an alternate email or phone number in Self Service ahead of time. While this is not required, it can make account recovery easier.
And as always, if you need assistance, the InfoDesk is available to help you. Just stop by the InfoDesk in Pelletier, or contact us at firstname.lastname@example.org or by phone at extension 3768 (814-332-3768 from off campus).
With graduation fast approaching, LITS would like to remind graduating seniors: you can hold on to some of the content you’ve created in their time here at Allegheny. Since your Allegheny account is not permanent, LITS recommends that you take steps to preserve your content. We’ve created a step-by-step guide on how to migrate your content to a personal Gmail account. You can choose to migrate information from various Google services, such as Google Docs, email messages, and Google Calendar. It’s best to begin the process early, so that you have time to ensure you have what you need.
Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.
One such feature is the way that Gmail will trim the content of an email if it contains text you’ve already seen in the same conversation. This can be a big help in a conversation thread with lots of replies, as it keeps every email message from becoming long and unwieldy. But sometimes it’s helpful to see that information–especially since sometimes the trimmed content includes the sender’s signature.
If you feel like Gmail has trimmed a message you’d like to see more of, look for three dots at the end of the message. When you hover your mouse over them, a little popup will say “Show trimmed content.”
Clicking on those three dots will expand the hidden content so you can see it in full.
Sometimes, despite your best efforts, you get a “wrong username or password” error while trying to log into one of the many online services Allegheny Colleges provides. Here are some tips for troubleshooting:
Make sure you don’t have Caps Lock turned on. It’s an easy mistake we’ve all made, and luckily the easiest one to fix.
If you’re logged into a non-Allegheny Gmail account, some Allegheny College online services might fail to recognize your @allegheny.edu account login correctly. If you’re experiencing difficulties logging into services such as Canvas, Self Service, TMS, or WebAdvisor, LITS recommends signing out of all Gmail accounts (including your Allegheny account) before trying again:
If you’re using a Chromebook, make sure you’re logged into the Chromebook itself with your @allegheny.edu account. While it can be convenient to use your personal Gmail account to log into the Chromebook, this can sometimes cause issues with logging into Allegheny’s online services.
If you’re using a Mac, iPhone, or iPad, your device might have stored an old password. Try deleting old passwords and then try logging in again.
This morning, many Allegheny employees received an email notifying them that they have been added to training for a service called KnowBe4.
KnowBe4 is a service that LITS has adopted to give employees a tool to manage occasional spam and phishing attacks right from your Gmail inbox.
The email, sent from <email@example.com>, is legitimate. However, this email was not intended to go out to employees just yet. Clicking on the link in the email for the training portal will give users a notice that it has not been configured yet.
For now, please disregard the email as LITS works on configuring KnowBe4 Training for campus employees.