Scheduled Maintenance

As amended January 2024

Occasionally, it will be necessary for Information Technology Services (ITS) to suspend one or more central servers or enterprise system for maintenance reasons. Scheduling of maintenance windows for enterprise systems will be managed through change control process overseen by the Chief Information Officer.  When such actions are necessary, ITS will endeavor to select a time to do so that will inconvenience as few users as possible and will notify users of the affected system at least two business days in advance. On very rare occasions, it may be necessary to conduct system maintenance at less convenient times or on shorter notice. Notice of system maintenance that requires service suspension will be posted on the ITS website, and staff at the ITS Help Desk will know about ongoing system maintenance so that they can assist users who might contact ITS.

In addition, ITS reserves a standing 6am to 9am Maintenance Window every Sunday. Maintenance during this timeframe may be unannounced.