Services Provided

Services Provided

The Physical Plant Department provides many services to the college community. Listed below are some of the services that we offer:

  • Plumbing fixture repair/replacement
  • Door and window repair/replacement
  • Electrical fixture repair/replacement
  • Boiler maintenance
  • Ceiling tile replacement
  • Floor tile replacement
  • Furniture repair
  • Building temperature control and adjustment
  • Lock repair/replacement
  • Key requisition and cutting
  • Drain cleaning
  • Roof repair
  • Outdoor lighting maintenance
  • Lighting fixture – ballast replacement
  • Kitchen equipment maintenance
  • Radiator maintenance
  • Interior and exterior painting
  • Preventative maintenance – building equipment
  • Grass cutting
  • Leaf removal
  • Snow removal
  • Landscaping services – pruning and planting
  • Sidewalk maintenance and construction
  • Athletic fields – maintenance
  • Pest control
  • Elevator maintenance
  • Fire alarm maintenance
  • Support for special college events and set-ups
  • Trucking and on-campus deliveries
  • Office moves
  • Residence hall furniture moving
  • Mechanical services – college owned vehicles
  • On-campus use of tables, chairs, grills
  • Furniture requests
  • Campus tree maps
  • Telephone repair
  • Residence Hall Laundry
  • Vending Machine Repair

Services Not Provided:

  • Housekeeping – St. Moritz Building Services – ext. 4362
    • All interior cleaning
    • Exterior cleaning and snow removal – up to 10 feet from building
    • Window cleaning
    • Relamping
    • Recycling
    • Trash removal
    • Water clean-up from flooding
  • Computer and data jack repair – Computing Services – ext. 2755
  • TV Cable repair – Computing Services – ext. 2755
  • Fire Safety – Security – ext. 3357
  • Residence Hall room modifications – Residence Life – ext. 3865
  • Audio-Visual equipment – A-V Department – ext. 4784
  • Robertson picnic shelter reservations – Athletics – ext. 2811
  • Door unlocking
    • Academic/Administrative buildings – Security – ext. 3357
    • Residence Halls – Residence Life staff – various phone numbers

Work Order Requests

The Physical Plant uses a computerized work order system, Mpulse, which was installed in January of 2000 and replaced our previous software system. This system can track work orders in several ways (building, room, date of submittal, trade, etc.) and also keep track of hours, inventory and equipment. All work order requests are to be directed through the Physical Plant office. Except in emergency situations, work order requests will only be accepted from college employees, contracted services’ managers, and Residence Life staff.

There are several ways to request work but the preferred method, for all non-emergencies, is through the on-line work order form. Of course, all legitimate emergency work requests can be called in to the Physical Plant Office (332-5378) during normal office hours (7:30 a.m. to 4 p.m.) or by calling the Security Department (332-3357) at any other time. The Physical Plant Office staff is always willing to discuss your work order needs or special requests when questions arise which cannot be answered through the other methods.

Types of Work Order Requests and Procedures:

  • Emergency Work Order Requests: These are the type that require immediate action in order to continue functions. When these requests are called in to the Physical Plant Office, the staff will attempt to have someone respond as soon as possible. When Security is notified after office hours, Physical Plant staff will be called in from off campus. Corrections will be made within 24 hours unless there is a problem with parts or supplies availability. Some examples of emergency requests include losing power in an area, a drain clogging causing a flood, a boiler failing during the heating season, key broken in door lock, etc.
  • Urgent Work Order Requests: These are less important than emergency type, but higher priority than routine. The staff will again have someone respond as soon as possible who will repair or, at least, temporarily alleviate the problem. Permanent repairs will be completed within a few days.
  • Routine Work Requests: These types are everyday maintenance requests that are usually completed on a first in, first out basis. Delivery requests, leaking faucets, lighting ballast replacements, and furniture repairs are some examples.
  • Project Work Requests: These are usually minor renovation or new construction, as opposed to maintenance, and generally require numerous man-hours to complete. They are usually scheduled during breaks in the academic calendar and depend on the availability of manpower and funding. These requests often require the requester to have the funding needed to complete them, due to Physical Plant budget constraints.
  • Events Set-Up Requests: Most of the campus set-ups are scheduled by the Campus Crew Foreman and require a minimum 48-hour advance notice.

Submit Work Order Request

Key Requisition Guidelines

Keys are a major source of security to the college community; therefore, the responsibility of them should be taken seriously. The Physical Plant is responsible for the maintenance and repair of all locks, locking devices and the cutting of keys for campus. Keys for academic and administrative areas are issued by the Physical Plant through a key requisition form. Security and Residence Life are responsible for keys for the Residence Halls, although lock changes are done by the Physical Plant Locksmith when needed. Keys are the responsibility of the person to whom they are issued. They are not to be loaned or transferred to another person. No college keys should be duplicated by anyone other than authorized Physical Plant staff. Please note that our Locksmith is often attending to various maintenance needs, limiting our ability to provide keys at random times without notice. For this reason, please plan ahead.

The Physical Plant maintains a database to record all keys assigned to college employees to provide accountability and security. This includes the following types of keys:

  • Buildings
  • Offices
  • Closets
  • Desks
  • File cabinets
  • Cash boxes

All academic and administrative departments are to request keys from the Physical Plant Office.

The following steps should be taken when keys are requested by employees:

  • Seek department approval to determine when keys are needed.
  • Submit an on-line Key Requisition form.
  • Upon receipt, a work order will be made and a key will be manufactured as time allows.
  • When the key is cut, the requesting department will be notified. The key will be distributed with a Key Inventory form. The form must be signed by the employee to whom the key was issued and the department supervisor/chair and returned to the Physical Plant Office.
  • This information is entered into an employee key record file maintained by the Physical Plant. This data is shared with the Human Resources Office to ensure all keys are returned before an employee leaves the college.
  • When employment is to be terminated with the college, the employee needs to make an appointment with the Physical Plant Office to turn in their keys before their final interview with Human Resources.
  • Once keys are reconciled, a release form will be given to the employee to submit to Human Resources to verify that the keys have been returned to Physical Plant.

As an employee, it is your responsibility to notify Physical Plant of any changes in key status (changes in office, location, department, etc.) and to return any keys no longer needed to the Physical Plant.

Submit Key Requisition Request