Electronic Resource Databases

Amazon Web Services Outage 12/7/2021

By December 8th 2021

On Tuesday, December 7, Amazon Web Services encountered a serious disruption that caused outages in many systems worldwide. A number of online services used by Allegheny College were affected, including Canvas, RefWorks, the GET food app, and other services.

As of 4:35  p.m. PST Tuesday afternoon (7:35 p.m. locally), Amazon Web Services reported that the issue had been resolved. LITS will continue to monitor the situation and will provide updates if needed. We thank those in the campus community who alerted LITS to issues they encountered.

If you encounter issues with any of the college’s online services, please open a Web Help Desk ticket. If you have questions, please reach out to the InfoDesk at infodesk@allegheny.edu or call the InfoDesk at 814-332-3768.

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Brief OpenAthens outage

By November 16th 2021

OpenAthens authentication went down briefly this afternoon (Tuesday, November 15, 2021). OpenAthens is the system that allows Allegheny students and faculty access to most of our databases and our interlibrary loan system, EZBorrow. When users tried to log into anything using OpenAthens, they were seeing a 404 error. The problem was quickly resolved. If you encounter issues accessing any of our databases or EZBorrow, please try clearing your browser history and trying again. If that does not resolve the problem, please open a Web Help Desk ticket so LITS can help troubleshoot.

Web of Science Citation Counts Restored

By April 2nd 2020

Web of Science citation counts have been missing from off-campus AggreGator search results for the past two weeks. The problem can be fixed simply by logging in.  After conducting an initial search in AggreGator, look for a message in the upper right corner of the screen (small white font in a dark grey banner) beginning with the words “Off Campus?” Follow the instructions to log in with your Allegheny Username and Password.  After logging in, the Web of Science citation count will appear in the search results.

Screen shot of banner reading "Off Campus? Log in with your Allegheny Username & Password to access full text."

HathiTrust Login Change

By February 10th 2020

On Thursday, February 13th, LITS is scheduled to update the method for signing into HathiTrust. Upon signing in, you will be prompted to use your Allegheny Google account to authenticate. Access to HathiTrust should not be affected.

If you experience difficulties logging into HathiTrust after February 13th, please contact the InfoDesk at 814-332-3768, or open a Web Help Desk ticket.

ProQuest scheduled maintenance

By February 7th 2020

Dear Valued Customer:

ProQuest will be taking up to a 12-hour maintenance window beginning Saturday, February 8 at 10pm to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, many ProQuest products provided by Allegheny will be temporarily unavailable, including RefWorks.

If you experience difficulties persisting after 10am on Sunday, February 9, please open a Web Help Desk ticket.

HathiTrust login update

By January 13th 2020

LITS has updated the authentication method for HathiTrust accounts. This may cause some temporary difficulties with logging into your HathiTrust account over the next few days. We expect these difficulties to be resolved by January 20 at the latest.
Most functions of HathiTrust are unaffected.
If you experience difficulties logging into HathiTrust after January 20, please contact the InfoDesk at 814-332-3768, or open a Web Help Desk ticket.

RefWorks downtime

By December 20th 2019

ExLibris is moving the RefWorks data center to a new server on December 21, 2019.
We are expecting a downtime of up to 10 hours for both legacy RefWorks and (new) RefWorks. This has been communicated to all users through the in-app announcement feature since November.
 
Downtime for: Legacy RefWorks and (new) RefWorks.
 
When: Starting 11:00 p.m. on Friday, Dec 20, and for up to 10 hours.

Scheduled Ebook Central Downtime

By October 18th 2019

To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.

This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.