Service Disruption

IT Ticketing System Maintenance 9/6

ITS will perform maintenance on the WebHelpDesk ticketing system the morning of Friday, September 6th. Service will be disrupted for up to 3 hours, and should be restored by 12pm.

Changes to AC-Devices Wi-Fi

Beginning on August 22nd the authentication method for the AC-Devices wireless network will change. It will no longer utilize a single, global password and instead use private pre-shared keys unique to each user. We will auto-generate these keys and email them to all students (example below, please note the sender “Extreme Networks”). Employee needs should be submitted to ITS via ticket for evaluation. This change enhances overall security and accountability on the network. Please note that this will disconnect any currently connected devices on this network.

Network Outages – Power Event in Doane Data Center

On the afternoon of July 30th there was an event that affected the equipment at the new data center in Doane Hall, causing network outages in the same buildings that were affected by the planned maintenance from the previous week. We’re currently investigating and have identified a temporary workaround that should restore connectivity shortly.

Campus Wide Network Outage 7/22 – 7/30

As part of the overall network upgrade project that has taken place over the last year, ITS will be performing maintenance on core infrastructure in Doane Hall. Because this task involves the relocation of core network fiber connections, much of campus will be without internet for up to 8 days. Please note that this will also affect the VOIP phone system. The following buildings will be affected.

Administration buildings
454 House
Guest House
PaM House
Robertson
Tippie
Wise

Academic Buildings
Alden
Arter
Steffee
OddFellows
Quigley
Vukovich

Res Halls
Baldwin
Crawford
DTD
Edwards
North Village I
North Village II
PKP
Ravine

The following buildings have had a workaround implemented using old infrastructure. They will remain connected, but at decreased performance.
Campus Center North
Campus Center South
Carr
Allegheny Commons
College Court

If a building is not listed, it will not be impacted.

We thank you for your continued patience. Please reach out to Katrina Yeung with any questions or concerns.

Network Maintenance – June 30

ITS will perform planned network maintenance on Sunday, June 30th during our standing maintenance window of 6am to 10am, resulting in network outages across campus. Please note that this will also affect the VOIP phone system. All connectivity is expected to be restored by 10am.

Network Maintenance Week of 5/19

ITS will perform planned network maintenance on Sunday the 19th between 8am and 10am, resulting in network outages across campus.

ITS will also perform network switch reboots in several buildings during the week, resulting in brief outages. Please see schedule here.

Print Server Maintenance

On Tuesday, April 9th at 5:00pm the PaperCut print server will undergo maintenance lasting roughly 1 hour. During this time all printing will be disabled.

If you encounter printing issues after April 9th, please open a Web Help Desk ticket.

If you have questions, please reach out to the Help Desk

Network Maintenance 2/18/24

In partnership with our network support vendors, ITS will perform planned network maintenance on Sunday the 18th between 6am and 8am, resulting in several brief network outages across campus.

Network Outage Sunday 11/19

On Sunday, November 19th at 6AM, ITS will perform firewall maintenance that will result in a campus wide internet outage lasting approximately 1 hour. Please note that this outage will also affect the VOIP phone system and off campus access to services hosted on campus, such as Self Service.

Please be reminded that ITS utilizes Sunday mornings from 6AM to 10AM as our standing maintenance window.