September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.
July 2nd 2021
July 1st 2021
One of the College’s Internet service providers will conduct required maintenance on the fiber cables supplying the College between midnight and 6:00 a.m. on July 2, 2021. There is no anticipated outage of service.
If you do experience any loss of Internet connectivity via the Allegheny College networks that persists after 6:00 a.m. on July 2, please contact the InfoDesk at infodesk@allegheny.edu or open a Web Help Desk ticket.
May 5th 2021
On Wednesday morning, May 5, 2021, there was a temporary issue with the college’s authentication system (username and passwords) that caused some attempts to connect to college resources to respond with errors, in particular connecting to wireless networks. This issue was resolved shortly after it was discovered. Systems using Google authentication were not affected.
LITS thanks those in our campus community who alerted us to the issue.
Whenever you experience issues with logging into any Allegheny College system, please reach out to the InfoDesk via email at infodesk@allegheny.edu, or call 814-332-3768.
March 25th 2021
Instructure reports that the issue causing the Canvas outage has been resolved. If you are still experiencing issues with Canvas, please first clear your browser history or restart your Canvas mobile app. If that doesn’t resolve the issue, please contact the InfoDesk at infodesk@allegheny.edu or call 814-332-3768.
Users nationwide are experiencing issues with accessing Canvas. LITS is aware, and Instructure has been notified of the issue. We will provide updates here as they become available.
Many thanks to those in our Allegheny community who have alerted us to the issue.
March 3rd 2021
At about 4:30 p.m. Wednesday, March 3, LITS was alerted of a Canvas outage affecting multiple institutions, including Allegheny College. We are investigating and will provide more information as it becomes available.
As of 5:07 p.m., Instructure reported:
A fix has been implemented and we are monitoring the results.
Please contact the InfoDesk at 814-332-3768 or by email at infodesk@allegheny.edu if you continue to experience issues.
January 29th 2021
Starting at 6 a.m. on Sunday, January 31, those who are on campus may experience some intermittent downtime on our wireless networks. This is a result of routine weekly maintenance and is expected to be completed within two hours.
If you are still experiencing wireless connectivity issues after 9 a.m. on Sunday, January 31, please open a Web Help Desk ticket.
As always, in case of emergency, contact Public Safety at (814) 332-3357.
January 4th 2021
As of January 1, 2021, Google Cloud Print is longer supported by Google. Devices across all operating systems will no longer be able to print using Google Cloud Print.
If you have been using Google Cloud Print to print on campus at Allegheny from your personal device, LITS recommends that you instead use Mobility Print to print from the campus Release Printers. You can read more about Mobility Print and the Release Printers on our Printing on Campus page.
Please note that you must be on the campus network (either via wifi or with a wired connection) to install or use Mobility Print. Work computers on campus have already been set up with Mobility Print.
If you have any questions about printing, please contact the InfoDesk.
December 18th 2020
RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance. We are expecting a down time of up to 2 hours. This will be communicated to all users through an in-app announcement.
When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.
December 15th 2020
Google released the following statement about the outage on Monday, December 14th, 2020:
“Google Cloud Platform and Google Workspace experienced a global outage affecting all services which require Google account authentication for a duration of 50 minutes. The root cause was an issue in our automated quota management system which reduced capacity for Google’s central identity management system, causing it to return errors globally. As a result, we couldn’t verify that user requests were authenticated and served errors to our users. …We will publish an analysis of this incident once we have completed our internal investigation.”
In light of recent prominent events related to cybersecurity, LITS would like to assure the Allegheny College community that the Google outage was not a security incident but rather an internal problem at Google.