ITS will perform planned network maintenance on Tuesday, June 4 between 8am and 10am. No outages are expected. Please contact the ITS Help Desk if you do experience network problems.
Network Maintenance 6/4
June 3rd 2024
System Maintenance
Phone System Migration Update
May 30th 2024
In conjunction with Windstream, the college’s voice provider, ITS is in the process of testing and implementing the new VOIP phone system. As a result, ITS and Registrar departments are temporarily only able to receive voicemail when dialed from another internal Allegheny phone number (outside calls are routing correctly). When calling the Help Desk line (x2755), we encourage callers to leave us a voicemail so we can reach back out, or alternatively submit a WebHelpDesk ticket. The rest of the College will be migrated to the new system on June 17th.
Network Maintenance Week of 5/19
May 15th 2024
ITS will perform planned network maintenance on Sunday the 19th between 8am and 10am, resulting in network outages across campus.
ITS will also perform network switch reboots in several buildings during the week, resulting in brief outages. Please see schedule here.
Print Server Maintenance
April 9th 2024
On Tuesday, April 9th at 5:00pm the PaperCut print server will undergo maintenance lasting roughly 1 hour. During this time all printing will be disabled.
If you encounter printing issues after April 9th, please open a Web Help Desk ticket.
If you have questions, please reach out to the Help Desk
Network Maintenance 2/18/24
February 15th 2024
In partnership with our network support vendors, ITS will perform planned network maintenance on Sunday the 18th between 6am and 8am, resulting in several brief network outages across campus.
New Password Change Form Website
January 3rd 2024
ITS would like to alert the community to an upcoming change to our Password Change Form. External factors have necessitated a change in the tool that we use, which results in a different looking web page, as seen below. The web address will continue to be https://accounts.allegheny.edu, but beginning on January 8th, 2024, the website will be updated and appear as below:
Please reach out to ITS if you have any questions.
Network Outage Sunday 11/19
November 16th 2023
On Sunday, November 19th at 6AM, ITS will perform firewall maintenance that will result in a campus wide internet outage lasting approximately 1 hour. Please note that this outage will also affect the VOIP phone system and off campus access to services hosted on campus, such as Self Service.
Please be reminded that ITS utilizes Sunday mornings from 6AM to 10AM as our standing maintenance window.
ITS Ticketing System Maintenance – Nov 11
November 3rd 2023
On Monday, November 6th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 3 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 9am and complete by 12pm.
ITS Ticketing System Maintenance – October 10
October 24th 2023
On Wednesday, October 25th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 4 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 8am and complete by 12pm.
Campus Phone System – Scheduled Maintenance
August 30th 2023
At 6:00 am on Sunday, September 3rd, Windstream will reboot the campus phone server which is expected to take approximately 10 minutes to complete. Although no outage is expected, it is possible that the phone system will be unavailable during this time.
In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number. Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
Campus Phone System – Scheduled Maintenance