System Maintenance

Scheduled Campus Phone System Maintenance

By January 31st 2020

In order to address miscellaneous recent issues with Allegheny’s VOIP phone system, our phone service provider has advised a reboot of the system, scheduled for Monday morning, February 3, at 7:00 am.

This reboot would affect all desk phones on campus. The outage is expected to last about ten minutes.

Fax service, alarm dialers, and emergency phones should not be affected during the outage.

If you are still experiencing any disruption of campus phone service after 7:20 am, please contact the InfoDesk immediately by email at infodesk@allegheny.edu.

PaperCut Printing

By January 16th 2020

Over Winter break, LITS updated the PaperCut software that administers printing all over campus.

Anyone using a Mac computer should visit the InfoDesk in Pelletier, or open a Web Help Desk ticket, and LITS staff will work with you to update the PaperCut client on your Mac.

Windows 10 PCs will need to reboot to reconnect to the print server. Some Windows 10 PCs may need to have the PaperCut client uninstalled and reinstalled.

If you have any questions, please contact the InfoDesk at x3768.

Scheduled Ebook Central Downtime

By October 18th 2019

To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.

This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.

Scheduled Network Maintenance

By October 11th 2019

Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.

During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.

We appreciate the patience and understanding of the campus community during this necessary maintenance.

Scheduled Wireless Network Maintenance: 9/28-29

By September 27th 2019

LITS will be performing scheduled maintenance on the Allegheny College campus wireless networks over the weekend of September 28-29. People using the wireless networks may experience brief interruptions in connectivity. If you experience this, refreshing your browser after a minute or two should enable you to reconnect. Full service is expected to be restored by Sunday afternoon.

Colleague Count Day – Tuesday 9/10

By September 6th 2019

Colleague will be inaccessible Tuesday September 9/10 for the Fall Count.  Individuals and departments that participate in the count process will continue to be able to access Colleague or in situations where special accommodations have been made.

WebAdvisor and Informer will function as normal.

Scheduled Network Outage

By September 3rd 2019

Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.

During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.

We appreciate the patience and understanding of the campus community during this necessary maintenance.

Scheduled Network Maintenance

By August 9th 2019

On Saturday morning, August 10, Allegheny College internet will be unavailable for a brief time due to scheduled network maintenance.

The outage is scheduled to start between 6:00 a.m. and 8:00 a.m., and is expected to last approximately one hour.

This will affect both wired and wireless connections, and all campus telephones.

Scheduled Network Maintenance for Wednesday, July 31st

By July 26th 2019

Network maintenance is scheduled to occur between the hours of 4:00 to 6:00 pm Wednesday, July 31st.

During this time frame, Mitel desk phones will reboot, and should come back online in under two minutes. During this reboot, any computer connected to our wired network through a desk phone will experience a brief loss of connectivity to our network. Connectivity should be restored for each computer once the desk phone that it is connected to comes back online.

If users experience outages that last longer than a few minutes, please call the InfoDesk at x3768, or email infodesk@allegheny.edu.

Mac connectivity

By July 16th 2019

As part of ongoing network maintenance, LITS will be tweaking some network settings in each building over the coming weeks. For some Mac users on campus, this will affect their ability to connect to the network if they’re using a wired connection.

We have shared step-by-step instructions with building coordinators, which Mac users can follow to reconnect to the network if they are affected.

As always, please contact the InfoDesk at x3768 with any questions.