Information Technology Services

For Help with these skills, visit the Gmail Help center

1. Manage Inbox.
   • Be able to set up Priority Inbox and Inbox tabs. Use appropriate strategy to manage mail.
   • Understand difference between archiving, deleting, and applying labels. Use appropriate function to move mail out of inbox.
   • Use stars and labels to organize.
   • Download or save to Drive attachments in received messages.
2. Compose and send New Message
   • Format messages using lists, fonts, bold, italic, and spacing to improve communication.
   • Send attachments.
   • Create and use a signature.
   • Send messages to groups (See Manage Contacts below).
3. Search mail using basic and advanced functionality.
4. Set away message (vacation responder).
5. Know how to use Chat/Hangouts.
6. Manage Contacts.
   • Add or edit individual contacts.
   • Create groups.
7. Set-up and use two-factor authentication.

Advanced Proficiency

1. Manage email for another person (a delegated account).
2. Connect to and use a secondary (e.g., departmental) account.
   • Access messages in a secondary account.
   • Send As the secondary account while still in primary account.
3. Use a smartphone or tablet app to manage mail.

Last updated March 17, 2015