About Information Technology Services (ITS)

Allegheny students, faculty and employees are well-connected with access to current technology.  The campus network continues to evolve to provide students, faculty, and staff a reliable high speed connection to the internet and the growing number of online resources available to the college community.

At Allegheny, you’ll find:

Support and Services:

The information technology team is responsible for the technology enterprise of the College. We partner with community members to implement, support, maintain and evolve the technology and processes of campus to to accomplish the mission of the College. The front door to IT services is the Help Desk, located in Murray Hall, provides front-line computer support to all students and employees on campus. The Help Desk serves as the bridge to the services and responsibilities of the rest of the team which includes

Systems and Network Administrators – responsible for maintaining the campus-wide network, and providing technology infrastructure operation and support campus-wide.

Instructional Technologists – provide innovative and comprehensive technology training and consultation built around the way faculty and students teach, learn, and collaborate today.

Systems Programmers, Analysts, and Managers – assist and encourage Allegheny College administrators and staff in the effective use of information and technology to better meet responsibilities.

User Support and Hardware Specialists – provide front-line support of campus technology through the ITS Help Desk.  User Services is also responsible for classroom technology, computer replacement, technology purchasing, and being the bridge between the community and the other services of Information Technology Services.

Departmental Technicians – Department specific technicians, technologists, and information specialists work with the LITS staff to support specialized technology and information needs of academic and administrative departments.

Mysitemyway.com [CC-BY-1.0 (http://creativecommons.org/licenses/by/1.0)], via Wikimedia CommonsNot sure who to contact? Contact the Help Desk or create a ticket with your requests.  The User Support Specialist at the Help Desk will connect specialized requests to the appropriate technologists.

Locations:

Murray Hall is located on the corner of East College and Highland Avenue just south of the Campus Center. The building is accessible from Brooks Walk and parking is available on street and in the general lot  on the east side of Highland Avenue.

Pelletier Library Instructional Technologists have office space with the Research and Instructional Support Services group on main floor of the library in the Learning Commons.