Archive for the ‘Colleague, Informer, and WebAdvisor’ Category

Resolved: Informer Report Issues

Resolution: The issue between College and Informer was resolved at approximately 8:30am.  Should you encounter issues retrieving Colleague Data through Informer at this point, please report the issue to ITS.

Original Post: Colleague-related reports running in Informer (either via the Web Dashboard or emailed scheduled jobs) are generating an error rather than the intended results.

ITS expects to have the problem resolved shortly.

Informer License Renewal

27DaysSeveral members of the community have informed ITS that the Informer is displaying a message that the license expires in xx number of days. ITS is aware of the expiration date and is waiting to receive the new license.

The message is an automatic message that ITS is not able to hide even though we have requested a new license according to practice 30 days prior.

We thank those who have noticed the message and reported it to the ITS Help Desk.  When one connects with ITS regarding an alert, whether license renewal, operating system error, or malware alert, you help to maintain the reliability of the campus technology environment.

Reminder for Colleague Users

Datatel ProductionIf you are a regular user of Colleague, you will need to start using Internet Explorer when using Colleague.

As noted in the post on April 16th, if you prefer to keep your default browser set to Chrome or another browser, ITS suggests setting Internet Explorer’s homepage to “https://ui.allegheny.edu/production/index.htm” for ease of access to Colleague.  This will allow you to keep your preferred default browser yet still access Colleague with a simple double click.  

If you choose to do this, you will begin to access Colleague by clicking on the desktop shortcut for IE not the Colleague Production shortcut.

Should you have questions, please contact the ITS Help Desk.

Colleague users using Chrome will need to move to Internet Explorer

ITS recommends using Internet Explorer (IE)  for Colleague moving forward.

Beginning in April, the Silverlight plugin that Colleague utilizes will no longer work in the Google Chrome browser. This will cause Chrome to display an alert when attempting to access Colleague.

Know that when you click on the Desktop Shortcut – Datatel Productionit will open Colleague in your default browser.

If you prefer to use Chrome or another browser as your default,  we suggest setting Internet Explorer’s homepage to “https://ui.allegheny.edu/production/index.htm” for ease of access to Colleague.  This will allow you to keep your preferred default browser yet still access Colleague with a simple double click.  (If you choose to do this, you will begin to access Colleague by clicking on the desktop shortcut for IE not the Colleague Production shortcut.)  

Should you have questions, please contact the ITS Help Desk.

 

ITS Searching for Programmer/Analyst

ITS is searching for a programmer/analyst to join our team to assist college departments meet business needs by developing an understanding of departmental requirements; determining whether the need is best met through process change, training, creative use of existing resources, or custom development; and developing code as necessary to meet needs.

We expect this person to be an excellent problem-solver, strong listener, and effective communicator on top of being an able programmer.   A person in this position will provide expertise and draw on the expertise of colleagues to successfully implement and support solutions used to administer the work of the college.

Please help us spread the word we are looking for a new, creative, and collaborative programmer to be part of our team.  Interested individuals can find out more on how to apply by going to the Positions Available site.