Archive for the ‘Network and Internet’ Category

Update: Power issue reported in Oddfellows

Update: The power issue affecting Odd Fellows was resolved by the Physical Plant and the provider.  As approximately 3:00pm on Monday (10/26) operations has returned to normal.  If you are experiencing electrical issues, please contact Physical Plant.

Original Post:The Help Desk was just informed a power issue that is affecting part of Odd Fellows. Portions of the basement and 1st floor are experiencing a power outage because of a supply line issue. It is affecting power in the basement classroom, offices, and parts of the network.

ITS is not aware of a timeline for repair or cause.  Should we learn more about how this outage is impacting technology in the building we will post to this site.  Questions regarding the cause or repair timeline should be directed to Physical Plant.

Resolved: Internet Connectivity

Resolution: The network appliance that at the cause of the network disruption was identified and reconfigured appropriately.  Members of the technical and networking group brought the device online approximately at 1:00 on 2/27.  The connection and the network appliance is being monitored and is currently performing as expected.

Original Post: There was network disruption reported today at approximately 11:45 on Friday (2/27). Members of the technical and networking group are investigating the disruption to identify the cause.  As updates are available, they will be posted to this site.


Network Disruption Corrected for Several Loomis Street Houses

wireless-connection-iconA network disruption that affected Internet access at several locations on Loomis St. was reported to Information Technology Services (ITS) Friday morning(10/17/14). A network technician was able to resolve the issue Friday morning around 9:20 am.

Log reports show the issue first occurred Thursday evening and was caused by a tripped power circuit. Power has been restored and all network services are back online.

Should you residence of Loomis Street houses experience an inability to access the internet at this point, they should contact the ITS Help Desk in Murray Hall.

A Short Outage

There was an unplanned outage as a bit of maintenance in the server room resulted in a brief disruption to our connection to the internet.  The short outage occurred at about 3:15pm on Tuesday, normal connectivity resumed by 3:18pm.  We apologize for any disruption this might have caused on your work day.

Update: Working Networking Issue in College Houses on Prospect Street

Update: This issue was resolved at approximately 6:00pm on 2/3/14.  The Residence Hall Network Technician followed up with residents of the the houses to confirm their internet access was restored.

Original Post: There was an issue reported with no Internet/Network access at 298 Prospect St.   On investigation network administrators found water damage which caused a power circuit to trip.

The Director of the Network and Technical Services is configuring a replacement switch along with supporting equipment. Internet access is expected to be restored later this afternoon.

This issue is affecting 298 Prospect and 294 Prospect Street.