February 7th 2020
Dear Valued Customer:
ProQuest will be taking up to a 12-hour maintenance window beginning Saturday, February 8 at 10pm to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, many ProQuest products provided by Allegheny will be temporarily unavailable, including RefWorks.
If you experience difficulties persisting after 10am on Sunday, February 9, please open a Web Help Desk ticket.
January 31st 2020
In order to address miscellaneous recent issues with Allegheny’s VOIP phone system, our phone service provider has advised a reboot of the system, scheduled for Monday morning, February 3, at 7:00 am.
This reboot would affect all desk phones on campus. The outage is expected to last about ten minutes.
Fax service, alarm dialers, and emergency phones should not be affected during the outage.
If you are still experiencing any disruption of campus phone service after 7:20 am, please contact the InfoDesk immediately by email at infodesk@allegheny.edu.
January 16th 2020
Over Winter break, LITS updated the PaperCut software that administers printing all over campus.
Anyone using a Mac computer should visit the InfoDesk in Pelletier, or open a Web Help Desk ticket, and LITS staff will work with you to update the PaperCut client on your Mac.
Windows 10 PCs will need to reboot to reconnect to the print server. Some Windows 10 PCs may need to have the PaperCut client uninstalled and reinstalled.
If you have any questions, please contact the InfoDesk at x3768.
January 13th 2020
December 27th 2019
LITS will be conducting scheduled network maintenance on Saturday, December 28. Wireless connectivity may be briefly affected at various times and locations throughout the day.
People on campus who encounter issues with wifi that persist after the 28th, or who encounter wider issues affecting more than just wifi, should contact Public Safety at 814-332-3357, who can alert LITS. We also encourage people to submit a Web Help Desk ticket.
December 20th 2019
December 13th 2019
LITS has received numerous reports of students having issues logging into the TMS Student Account Center.
Upon entering the email address and password in the “Confirm Login Information” fields, students are receiving an error message stating “Incorrect username and password. Please try again.”
The paragraph above the “Confirm Login Information” menu states: “Not you? If you believe you’ve received this message in error, click here to continue.”
Clicking the hyperlink in this paragraph will allow students to access their account.
LITS is actively troubleshooting to remediate this issue and we apologize for the inconvenience this has caused. If you are having difficulty logging into the Student Account Center, please contact the InfoDesk for assistance at 814-332-3768.
November 16th 2019
All issues related to Saturday morning’s network outage have been resolved. Please report any new issue to LITS.
November 16th 2019
The core network issue related to this outage has been resolved. Enterprise Services is working to restore individual services as quickly as possible. We expect resolution in most cases within the next hour or so.
November 16th 2019
LITS is working to resolve a network issue that is interfering with many college systems Saturday morning. Major affected systems (may either be inaccessible or partially functioning, depending on system) are:
Ability to log in to the wireless network
Door Access (in a few locations)
WebAdvisor
Printing
Colleague UI (not core database server)
Informer
Synoptix
Bookstore Services
GIS
This is not an exhaustive list. There may be other services affected by this outage not listed here.