All issues related to Saturday morning’s network outage have been resolved. Please report any new issue to LITS.
Network issue (resolved)
November 16th 2019
Service Disruption
Network issue (update)
November 16th 2019
The core network issue related to this outage has been resolved. Enterprise Services is working to restore individual services as quickly as possible. We expect resolution in most cases within the next hour or so.
Network issue affecting college systems
November 16th 2019
LITS is working to resolve a network issue that is interfering with many college systems Saturday morning. Major affected systems (may either be inaccessible or partially functioning, depending on system) are:
Ability to log in to the wireless network
Door Access (in a few locations)
WebAdvisor
Printing
Colleague UI (not core database server)
Informer
Synoptix
Bookstore Services
GIS
This is not an exhaustive list. There may be other services affected by this outage not listed here.
Colleague Sign-In Issue (resolved)
November 13th 2019
The Colleague sign-in issue was resolved at roughly 8:30am today. Login via UI (browser access) is functioning normally again.
Colleague Sign-In Issue
November 13th 2019
Colleague users accessing UI via their web browser are unable to login. LITS is investigating the problem and will remediate or update as soon as possible. WebAdvisor and Informer are functioning normally.
Wireless Service Reconnected
October 28th 2019
LITS staff identified an issue with the wireless network in the late afternoon on Friday, October 25. Corrections have been made to the server supplying wireless service, and service has been fully restored.
Anyone still experiencing an issue with wireless connections is encouraged to open a Web Help ticket or contact the InfoDesk at 814-332-3768 (x3768 from on campus).
Scheduled Ebook Central Downtime
October 18th 2019
To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.
This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.
Scheduled Network Maintenance
October 11th 2019
Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
Scheduled Wireless Network Maintenance: 9/28-29
September 27th 2019
LITS will be performing scheduled maintenance on the Allegheny College campus wireless networks over the weekend of September 28-29. People using the wireless networks may experience brief interruptions in connectivity. If you experience this, refreshing your browser after a minute or two should enable you to reconnect. Full service is expected to be restored by Sunday afternoon.
Campus Phone Outage Resolved
September 12th 2019
At about 11:30 a.m. on September 12, 2019, Allegheny College experienced a campus-wide phone outage in which external calls had no audible sound.
The situation appears to be resolved. LITS is investigating, and we are in communication with Windstream to determine the cause of the issue.
If you experience any continued phone problems, please contact the InfoDesk ASAP at x3768, or open a Web Help Desk ticket. You can also email the InfoDesk.