May 2nd 2022
Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.
February 1st 2022
On Thursday, February 3, from 8:00 p.m to 2:00 a.m., Windstream will conduct scheduled maintenance on the main campus phone system. No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.
If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.
Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
January 25th 2022
On Thursday, January 27th from 3:00 a.m to 4:30 a.m Windstream will conduct scheduled maintenance on the main campus phone system. No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.
If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.
Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
October 21st 2020
LITS received a number of reports of Internet connectivity issues on the morning of October 21, 2020. The issue originated off campus, and appears to have been resolved. LITS will continue to monitor the situation in case of any recurrence.
Many thanks to those in our campus community who reached out to alert LITS to the issue. Please contact the InfoDesk if you are still experiencing any issues with connectivity on campus.
January 31st 2020
In order to address miscellaneous recent issues with Allegheny’s VOIP phone system, our phone service provider has advised a reboot of the system, scheduled for Monday morning, February 3, at 7:00 am.
This reboot would affect all desk phones on campus. The outage is expected to last about ten minutes.
Fax service, alarm dialers, and emergency phones should not be affected during the outage.
If you are still experiencing any disruption of campus phone service after 7:20 am, please contact the InfoDesk immediately by email at infodesk@allegheny.edu.
October 11th 2019
Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
September 12th 2019
At about 11:30 a.m. on September 12, 2019, Allegheny College experienced a campus-wide phone outage in which external calls had no audible sound.
The situation appears to be resolved. LITS is investigating, and we are in communication with Windstream to determine the cause of the issue.
If you experience any continued phone problems, please contact the InfoDesk ASAP at x3768, or open a Web Help Desk ticket. You can also email the InfoDesk.
September 3rd 2019
Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
August 23rd 2019
Recently LITS has been receiving reports of phone calls and voicemails from a number that appears to be local. The caller, often just a recording, requests Google account information and sometimes threatens the recipient with deactivation of the Google account. They are very similar in style and intent to email phishing attempts.
These calls are not legitimate and can be safely ignored. Delete any voicemails from such callers as well.
It’s wise never to give out your password over the phone or share it with anyone, regardless of who they claim to be. And it’s important to be very judicious what other information you choose to give out over the phone. If you are at all unsure of the legitimacy of the call, hang up immediately and do not accept further calls from the same number.
LITS will never ask for your password, and all communication from LITS is made using official Allegheny College channels, such as the Allegheny College phone system or @allegheny.edu email.
As always, feel free to contact the InfoDesk at x3768 with any questions or concerns, or open a Web Help Desk ticket..
August 9th 2019
On Saturday morning, August 10, Allegheny College internet will be unavailable for a brief time due to scheduled network maintenance.
The outage is scheduled to start between 6:00 a.m. and 8:00 a.m., and is expected to last approximately one hour.
This will affect both wired and wireless connections, and all campus telephones.