System Maintenance

Network Maintenance

By May 22nd 2019

LITS will be performing some behind-the-scenes network maintenance on college computers campus-wide. There should be no noticeable impact for end users, but please open a Web Help Desk ticket if you encounter any disruptions.

The schedule of when each building/department will undergo maintenance is as follows:

5/22/2019
Cochran, Bentley, Vukovich

5/23/2019
Arter, Quigley, 454 House

5/24/2019
Schultz, Physical Plant, Carnegie, Brooks

5/28/2019
Security, Montgomery, Wise, Ruter

5/29/2019
Chem, Bio, Oddfellows

5/30/2019
Reis, Campus Center North, Campus Center South, Robertson Field

Re-registering Devices

By May 9th 2019

Due to upcoming changes to the Allegheny wired network, students staying on campus over the summer may need to re-register their devices (such as computers and game systems), to gain network access after Tuesday May 14th.

To request network access for your game system:

  • Log on to https://webhelp.allegheny.edu using your Allegheny username and password.
  • Click on the Request button.
  • Select Student Issue -> Game System Registration -> Wired Connection as the Request type.
  • Provide the requested information. All fields with an asterisk (*) are required.
  • Click Save to send the information.
  • It can take up to a week to have a game system registered on the network.

Please click here for more information on Residence Hall Network Services.

Intermittent outages

By March 21st 2019

It has been brought to the attention of LITS that Allegheny College’s Internet provider will be conducting some emergency upkeep on their network. This could cause intermittent outages and loss of Internet on the campus network between midnight Thursday (3/21) and 2 a.m. Friday (3/22).

We appreciate your understanding and patience during this necessary maintenance.

Colleague Count Day Tomorrow 1/29

By January 28th 2019

Colleague will be inaccessible Tuesday January 1/29 for the Spring Count.  Individuals and departments that participate in the count process will continue to be able to access Colleague or in situations where special accommodations have been made.

WebAdvisor and Informer will function as normal.

Planned Network Outage

By January 10th 2019

LITS will be conducting rolling restarts of network equipment around campus from 9:30pm to roughly 10:30pm this evening.  This will result in loss of internet access lasting no more than 10 minutes at a time for those affected.

Planned Printing Outage

By January 8th 2019

Printing will be unavailable campus-wide Wednesday 1/9 from 9am to 10am, in order to perform a system upgrade.  Thank you for your patience.

Armstrong Cable Maintenance

By November 14th 2018

On Thursday morning at 7:00am,  Armstrong Cable will perform work on the system related to how they manage the College’s account.  The work is going to cause a brief disruption in service as the changes are made.  Normal service is expected to be restored before 8:00am.

Colleague UI Refresh (v5.7)

By November 12th 2018

Staff and administrators using the latest version of Colleague (Ellucian Colleague, Datatel) will notice a slight interface change the first time you log in starting Tuesday evening.  As part of the upgrade (from UI 5.4 to UI 5.7), you may need to clear your browser cache if the screens do not navigate correctly after you log in.

If you are still using UI 4.5 (appears in a pop-up window or via the shortcut link on the desktop), please consider switching to UI 5, accessible on-campus at https://ui.allegheny.edu.  In the next month LITS will be removing the old shortcut and then working with individuals who continue to use UI 4.5.  The upgrade from 5.4 to 5.7 incorporates a considerable amount of fixes and enhancement requests, resolving a lot of outstanding issues.

See the short video below to learn more about the new interface.

Possible Internet Outage – Friday 11/2 AM

By October 31st 2018

The college’s internet provider is conducting maintenance that may affect internet connectivity between the window of 12am and 6am, Friday November 2nd.  We are working with our provider to reduce the possibility of an outage as much as possible.  Connectivity may be intermittent or down while this maintenance is taking place during the 6 hour window.

Count Day Completed

By January 31st 2018

Colleague is now available for general campus use again as of the evening 1/30/2018. Thank you!