News and Updates

Network Outage Sunday 11/19

On Sunday, November 19th at 6AM, ITS will perform firewall maintenance that will result in a campus wide internet outage lasting approximately 1 hour. Please note that this outage will also affect the VOIP phone system and off campus access to services hosted on campus, such as Self Service.

Please be reminded that ITS utilizes Sunday mornings from 6AM to 10AM as our standing maintenance window.

ITS Ticketing System Maintenance – Nov 11

On Monday, November 6th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 3 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 9am and complete by 12pm.

ITS Ticketing System Maintenance – October 10

On Wednesday, October 25th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 4 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 8am and complete by 12pm.

Network Outage 10/5

ITS is investigating a network outage affecting several buildings, including Wise Center, Campus Center, and Edwards Hall. This is the result of an accidental infrastructure event involving 3rd parties, and is unrelated to the ongoing network instability.

Campus Phone System – Scheduled Maintenance

At 6:00 am on Sunday, September 3rd, Windstream will reboot the campus phone server which is expected to take approximately 10 minutes to complete. Although no outage is expected, it is possible that the phone system will be unavailable during this time.

In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number. Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.

Campus Phone System – Scheduled Maintenance

Print Server Maintenance

On Friday, July 14, 2023 at 4:00 pm, the PaperCut print server will undergo maintenance lasting roughly 2 hours. During this time, individuals will not be able to print to the Toshiba copiers or networked desktop printers.

If you encounter printing issues after Friday the 14th, please open a Web Help Desk ticket.

If you have questions, please reach out to the Help Desk

Campus Phone System – Scheduled Maintenance

At 6:00 am on Sunday, March 5th, Windstream will reboot the campus phone server which is expected to take approximately 10 minutes to complete. Although no outage is expected, it is possible that the phone system will be unavailable during this time.
 
In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number. Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.

Windows 10 – Major version update

Beginning Monday, March 6th, ITS will roll out the 22H2 update for Windows 10. This update will apply between the hours of 6pm and 7am. Any active users during this timeframe may see a prompt to restart.

As always, please make sure to save your work and log out at the end of each day to avoid potential data loss, since Windows updates often necessitate a restart.

​Campus Wide Internet Outage

​On Wednesday the 25th at approximately 11:00am a campus wide power incident caused an equipment malfunction with our Internet Service Provider’s connection stack. ITS has implemented a temporary workaround and is working with our ISP to replace and reconfigure their equipment as needed.

Internet access was restored at approximately 11:30am. We apologize for the inconvenience and appreciate your patience.

Spear Phishing Attempts via Text

The ITS Help Desk has been informed that several campus community members have been the target of a spear phishing attack via text message, with the threat actor posing as President Ron Cole. These messages, which appear to have been sent from a 380 area code phone number, are not legitimate; please delete them and do not reply. As always, be alert to any such messages you receive, particularly when you are not expecting the message, the message is worded oddly, or request fast action unnecessarily. These are all typical signs of phishing or scams.