June 28th 2024
ITS will perform planned network maintenance on Sunday, June 30th during our standing maintenance window of 6am to 10am, resulting in network outages across campus. Please note that this will also affect the VOIP phone system. All connectivity is expected to be restored by 10am.
June 11th 2024
The Cybersecurity and Infrastructure Security Agency (CISA) has issued an advisory for all users of Google Chrome to update the application immediately. There are two vulnerabilities being actively exploited and could lead to exploitation on a device using an outdated version of Chrome. Even though Chrome should update automatically, users must close and then relaunch their browsers to ensure the update has been applied successfully.
To verify that you are using an up-to-date version of Chrome:
1. Launch Chrome.
2. Click on the 3 vertical dots in the upper right corner of the browser.
3. Select “Help” then choose “About Google Chrome”.
4. Your browser’s version should be displayed, along with options to update and restart if necessary. Please allow your browser to restart in order to apply any updates.
5. Verify that your browser is updated to version 125.0.6422.142 or newer. Applicable to both Windows and macOS.
You can also simply reboot your device, as this will force any updates to apply the next time you launch Chrome. If you have any questions, please contact the Help Desk at 814-332-2755, or submit a ticket at webhelp.allegheny.edu
June 3rd 2024
ITS will perform planned network maintenance on Tuesday, June 4 between 8am and 10am. No outages are expected. Please contact the ITS Help Desk if you do experience network problems.
May 30th 2024
In conjunction with Windstream, the college’s voice provider, ITS is in the process of testing and implementing the new VOIP phone system. As a result, ITS and Registrar departments are temporarily only able to receive voicemail when dialed from another internal Allegheny phone number (outside calls are routing correctly). When calling the Help Desk line (x2755), we encourage callers to leave us a voicemail so we can reach back out, or alternatively submit a WebHelpDesk ticket. The rest of the College will be migrated to the new system on June 17th.
May 15th 2024
ITS will perform planned network maintenance on Sunday the 19th between 8am and 10am, resulting in network outages across campus.
ITS will also perform network switch reboots in several buildings during the week, resulting in brief outages. Please see schedule here.
April 9th 2024
On Tuesday, April 9th at 5:00pm the PaperCut print server will undergo maintenance lasting roughly 1 hour. During this time all printing will be disabled.
If you encounter printing issues after April 9th, please open a Web Help Desk ticket.
If you have questions, please reach out to the Help Desk
February 15th 2024
In partnership with our network support vendors, ITS will perform planned network maintenance on Sunday the 18th between 6am and 8am, resulting in several brief network outages across campus.
January 3rd 2024
ITS would like to alert the community to an upcoming change to our Password Change Form. External factors have necessitated a change in the tool that we use, which results in a different looking web page, as seen below. The web address will continue to be https://accounts.allegheny.edu, but beginning on January 8th, 2024, the website will be updated and appear as below:
Please reach out to ITS if you have any questions.
November 16th 2023
On Sunday, November 19th at 6AM, ITS will perform firewall maintenance that will result in a campus wide internet outage lasting approximately 1 hour. Please note that this outage will also affect the VOIP phone system and off campus access to services hosted on campus, such as Self Service.
Please be reminded that ITS utilizes Sunday mornings from 6AM to 10AM as our standing maintenance window.
November 3rd 2023
On Monday, November 6th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 3 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 9am and complete by 12pm.