October 24th 2023
On Wednesday, October 25th ITS will perform maintenance on the WebHelpDesk ticketing system, resulting in an expected downtime of up to 4 hours. During this time, tickets can not be submitted or accessed. This work is scheduled to begin at 8am and complete by 12pm.
October 5th 2023
ITS is investigating a network outage affecting several buildings, including Wise Center, Campus Center, and Edwards Hall. This is the result of an accidental infrastructure event involving 3rd parties, and is unrelated to the ongoing network instability.
August 30th 2023
At 6:00 am on Sunday, September 3rd, Windstream will reboot the campus phone server which is expected to take approximately 10 minutes to complete. Although no outage is expected, it is possible that the phone system will be unavailable during this time.
In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number. Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
Campus Phone System – Scheduled Maintenance
July 13th 2023
On Friday, July 14, 2023 at 4:00 pm, the PaperCut print server will undergo maintenance lasting roughly 2 hours. During this time, individuals will not be able to print to the Toshiba copiers or networked desktop printers.
If you encounter printing issues after Friday the 14th, please open a Web Help Desk ticket.
If you have questions, please reach out to the Help Desk
March 2nd 2023
March 2nd 2023
Beginning Monday, March 6th, ITS will roll out the 22H2 update for Windows 10. This update will apply between the hours of 6pm and 7am. Any active users during this timeframe may see a prompt to restart.
As always, please make sure to save your work and log out at the end of each day to avoid potential data loss, since Windows updates often necessitate a restart.
January 25th 2023
On Wednesday the 25th at approximately 11:00am a campus wide power incident caused an equipment malfunction with our Internet Service Provider’s connection stack. ITS has implemented a temporary workaround and is working with our ISP to replace and reconfigure their equipment as needed.
Internet access was restored at approximately 11:30am. We apologize for the inconvenience and appreciate your patience.
December 9th 2022
The ITS Help Desk has been informed that several campus community members have been the target of a spear phishing attack via text message, with the threat actor posing as President Ron Cole. These messages, which appear to have been sent from a 380 area code phone number, are not legitimate; please delete them and do not reply. As always, be alert to any such messages you receive, particularly when you are not expecting the message, the message is worded oddly, or request fast action unnecessarily. These are all typical signs of phishing or scams.
November 18th 2022
Allegheny’s internet service provider, FirstLight, needs to perform emergency maintenance early Saturday morning. This will result in loss of service for up to 6 hours, starting at 12am. Services should be restored by 6am.
November 17th 2022
Allegheny’s ISP reports that all issues from Wednesday’s network event are resolved. Anyone still experiencing difficulty should contact the ITS Help Desk.
Call: 814-332-2755
Submit a ticket: webhelp.allegheny.edu
Walk-in: Murray Hall lobby, 11am to 5pm weekdays