January 20th 2022
Starting at 6 p.m. Friday, January 21, 2022, LITS will conduct scheduled maintenance on several campus systems. Users may experience brief disruptions during the maintenance, including access to printing, WebAdvisor, and Self Service.
Users who continue to experience disruptions in these or any other LITS services after Friday are encouraged to open a Web Help Desk ticket or contact the InfoDesk.
December 8th 2021
On Tuesday, December 7, Amazon Web Services encountered a serious disruption that caused outages in many systems worldwide. A number of online services used by Allegheny College were affected, including Canvas, RefWorks, the GET food app, and other services.
As of 4:35 p.m. PST Tuesday afternoon (7:35 p.m. locally), Amazon Web Services reported that the issue had been resolved. LITS will continue to monitor the situation and will provide updates if needed. We thank those in the campus community who alerted LITS to issues they encountered.
If you encounter issues with any of the college’s online services, please open a Web Help Desk ticket. If you have questions, please reach out to the InfoDesk at infodesk@allegheny.edu or call the InfoDesk at 814-332-3768.
November 16th 2021
OpenAthens authentication went down briefly this afternoon (Tuesday, November 15, 2021). OpenAthens is the system that allows Allegheny students and faculty access to most of our databases and our interlibrary loan system, EZBorrow. When users tried to log into anything using OpenAthens, they were seeing a 404 error. The problem was quickly resolved. If you encounter issues accessing any of our databases or EZBorrow, please try clearing your browser history and trying again. If that does not resolve the problem, please open a Web Help Desk ticket so LITS can help troubleshoot.
September 30th 2021
On the afternoon of September 30, Canvas users reported an issue accessing Google documents from within Canvas.
As of 2:08 p.m., Canvas support announced that a fix had been implemented and the issue was resolved.
Many thanks to those across campus who alerted LITS to the issue.
If you are still encountering issues with Google documents within Canvas, we encourage you to reach out to Canvas Support using the Report a Problem link from the Help menu within Canvas.
September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.
July 2nd 2021
July 1st 2021
One of the College’s Internet service providers will conduct required maintenance on the fiber cables supplying the College between midnight and 6:00 a.m. on July 2, 2021. There is no anticipated outage of service.
If you do experience any loss of Internet connectivity via the Allegheny College networks that persists after 6:00 a.m. on July 2, please contact the InfoDesk at infodesk@allegheny.edu or open a Web Help Desk ticket.
May 5th 2021
On Wednesday morning, May 5, 2021, there was a temporary issue with the college’s authentication system (username and passwords) that caused some attempts to connect to college resources to respond with errors, in particular connecting to wireless networks. This issue was resolved shortly after it was discovered. Systems using Google authentication were not affected.
LITS thanks those in our campus community who alerted us to the issue.
Whenever you experience issues with logging into any Allegheny College system, please reach out to the InfoDesk via email at infodesk@allegheny.edu, or call 814-332-3768.
March 25th 2021
Instructure reports that the issue causing the Canvas outage has been resolved. If you are still experiencing issues with Canvas, please first clear your browser history or restart your Canvas mobile app. If that doesn’t resolve the issue, please contact the InfoDesk at infodesk@allegheny.edu or call 814-332-3768.
Users nationwide are experiencing issues with accessing Canvas. LITS is aware, and Instructure has been notified of the issue. We will provide updates here as they become available.
Many thanks to those in our Allegheny community who have alerted us to the issue.
March 3rd 2021
At about 4:30 p.m. Wednesday, March 3, LITS was alerted of a Canvas outage affecting multiple institutions, including Allegheny College. We are investigating and will provide more information as it becomes available.
As of 5:07 p.m., Instructure reported:
A fix has been implemented and we are monitoring the results.
Please contact the InfoDesk at 814-332-3768 or by email at infodesk@allegheny.edu if you continue to experience issues.