System Maintenance

Antivirus Software Migration

By September 14th 2022

As ITS finalizes the migration to a new Antivirus product, users may see the previous product (Trend Micro Apex One) display with a red icon in the taskbar (seen below). In this instance, the red icon indicates that the product has been uninstalled and will need a restart to complete the process. Users may do this at their convenience during the day, otherwise the process should complete overnight. If the icon persists, please call the Help Desk at 814-332-2755, or submit a ticket at WebHelpDesk.

Scheduled Maintenance: Print Server

By February 14th 2022

On Wednesday, February 16, 2022 at 5:00 pm, the PaperCut print server will undergo maintenance lasting roughly 30 minutes. During this time, individuals will not be able to print to the Toshiba copiers or networked desktop printers.

If you encounter printing problems after February 16, please open a Web Help Desk ticket.

If you have questions, please reach out to the InfoDesk.

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Scheduled Maintenance – Phone System

By February 1st 2022

On Thursday, February 3, from 8:00 p.m to 2:00 a.m., Windstream will conduct scheduled maintenance on the main campus phone system.  No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.

If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.

Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.

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Scheduled Maintenance – Phone System

By January 25th 2022

On Thursday, January 27th from 3:00 a.m to 4:30 a.m Windstream will conduct scheduled maintenance on the main campus phone system.  No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.

If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.

Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.

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Scheduled Maintenance: Multiple Systems

By January 20th 2022

Starting at 6 p.m. Friday, January 21, 2022, LITS will conduct scheduled maintenance on several campus systems. Users may experience brief disruptions during the maintenance, including access to printing, WebAdvisor, and Self Service.

Users who continue to experience disruptions in these or any other LITS services after Friday are encouraged to open a Web Help Desk ticket or contact the InfoDesk.

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E2Campus Notifications

By January 5th 2022

An E2Campus password reset notification was accidentally sent out to users this morning as an unforeseen result of system maintenance. We have removed this message from all users’ inboxes, with the exception of those who had already opened it. E2Campus is a legitimate service that the college uses to alert it’s community and its notifications should not be marked as spam, and in this instance simply deleted. We apologize for the confusion.

“Disabled” account issue

By September 10th 2021

On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.

We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.

Recent Updates to Colleague

By July 19th 2021

Over the past weekend (August 17th and 18th), LITS Enterprise Services performed scheduled maintenance to the Colleague server. The Colleague database and server have been upgraded to a version supported by Ellucian.

Staff and administration who use Colleague may notice some differences. Among the big changes:

  • You will now be able to log in using your Allegheny College Google account instead of your separate Colleague password. If you are logged into your @allegheny.edu Gmail in the same browser, Colleague should log you in automatically. If you are not, it will ask you to log into your Google account.
  • Printing information out of Colleague is more limited than before.
  • All users will now use Colleague screens instead of an FTP client to access the data they need.

LITS is aware that some users logging into Self Service may encounter delays at login, and is investigating the issue.

If anything in Colleague, Self Service, or WebAdvisor does not appear to be working, please open a Web Help Desk ticket. If you have questions, please don’t hesitate to reach out to the InfoDesk: infodesk@allegheny.edu / 814-332-3768 / extension 3768 from campus phones.

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Scheduled maintenance: Internet

By July 1st 2021

One of the College’s Internet service providers will conduct required maintenance on the fiber cables supplying the College between midnight and 6:00 a.m. on July 2, 2021. There is no anticipated outage of service.

If you do experience any loss of Internet connectivity via the Allegheny College networks that persists after 6:00 a.m. on July 2, please contact the InfoDesk at infodesk@allegheny.edu or open a Web Help Desk ticket.