January 29th 2021
Starting at 6 a.m. on Sunday, January 31, those who are on campus may experience some intermittent downtime on our wireless networks. This is a result of routine weekly maintenance and is expected to be completed within two hours.
If you are still experiencing wireless connectivity issues after 9 a.m. on Sunday, January 31, please open a Web Help Desk ticket.
As always, in case of emergency, contact Public Safety at (814) 332-3357.
December 18th 2020
RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance. We are expecting a down time of up to 2 hours. This will be communicated to all users through an in-app announcement.
When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.
October 29th 2020
On Sunday, November 1, LITS will conduct required maintenance on the campus network between 6:00 a.m. and 8:00 a.m.
This will result in a temporary loss of Internet across campus, and the unavailability of some online services provided by Allegheny College. The service disruption is expected to last less than one hour.
LITS appreciates the patience of our campus community while we conduct this necessary maintenance. In case of emergency, please contact Public Safety at (814) 332-3357.
September 27th 2020
Scheduled network maintenance on the morning of Sunday, September 27, encountered an issue causing it to take longer than expected. Some buildings experienced a loss of Internet connectivity and some services were unavailable.
LITS worked with our vendors to resolve the issue. The situation was resolved at approximately 11:30 a.m. Many thanks to those on campus who reached out to LITS about the situation.
Anyone experiencing a loss of Internet connection on the campus networks is encouraged to contact the InfoDesk via email at infodesk@allegheny.edu or by calling 814-332-3768.
June 29th 2020
On Tuesday, June 30th, from approximately 6:00-8:00 PM – Colleague, WebAdvisor, and Self-Service will be unavailable in order for important system maintenance to be performed.
If you are unable to access these services after this maintenance window, please contact the InfoDesk at infodesk@allegheny.edu for assistance.
May 29th 2020
On Thursday, June 4th, at approximately 9:00 am, scheduled maintenance is scheduled for service on some of the college’s applications, particularly ones that authenticate with our Google Accounts.
During the maintenance, the following apps will be unavailable for approximately 5 minutes:
The outcome of this change will update the look of some of the apps within the Google App launcher. Upon completion of the maintenance, users may need to close and re-open their web browsers to regain access to the applications.
If you are unable to access any of the affected applications after the scheduled maintenance, please contact us at infodesk@allegheny.edu, and we will gladly assist you.
May 8th 2020
RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.
Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours.
If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.
May 6th 2020
Due to necessary scheduled maintenance, a brief internet outage for Allegheny’s campus network will occur at approximately 7:00pm on Wednesday, May 6th. During this brief outage, internet connectivity will be unavailable, and should be restored very shortly after.
May 1st 2020
ITS will be conducting major system updates over the weekend of May 2-3, 2020. These include important updates to Windows 10 and to Ellucian Colleague.
Users may notice some slowness and possible disconnection over the weekend, especially when using Colleague. Users connected to the campus network may experience unexpected shutdown and reboot of their computers over the weekend as their computers apply the Windows 10 update. A small number of users may not experience this unexpected shutdown and reboot until the morning of Monday, May 4.
In order to minimize the effect on your experience as a user, you can take the following steps:
If you still experience these issues after rebooting your computer on Monday, May 4, please contact the InfoDesk or open a Web Help Desk ticket.
March 19th 2020
The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:
These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.
If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.