All issues related to Saturday morning’s network outage have been resolved. Please report any new issue to LITS.
Network issue (resolved)
November 16th 2019
Internet Status
Scheduled Network Maintenance
October 11th 2019
Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
Scheduled Network Outage
September 3rd 2019
Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
Scheduled Network Maintenance
August 9th 2019
On Saturday morning, August 10, Allegheny College internet will be unavailable for a brief time due to scheduled network maintenance.
The outage is scheduled to start between 6:00 a.m. and 8:00 a.m., and is expected to last approximately one hour.
This will affect both wired and wireless connections, and all campus telephones.
Scheduled Network Maintenance for Wednesday, July 31st
July 26th 2019
Network maintenance is scheduled to occur between the hours of 4:00 to 6:00 pm Wednesday, July 31st.
During this time frame, Mitel desk phones will reboot, and should come back online in under two minutes. During this reboot, any computer connected to our wired network through a desk phone will experience a brief loss of connectivity to our network. Connectivity should be restored for each computer once the desk phone that it is connected to comes back online.
If users experience outages that last longer than a few minutes, please call the InfoDesk at x3768, or email infodesk@allegheny.edu.
Mac connectivity
July 16th 2019
As part of ongoing network maintenance, LITS will be tweaking some network settings in each building over the coming weeks. For some Mac users on campus, this will affect their ability to connect to the network if they’re using a wired connection.
We have shared step-by-step instructions with building coordinators, which Mac users can follow to reconnect to the network if they are affected.
As always, please contact the InfoDesk at x3768 with any questions.
Brief Internet Outage in Henderson Campus Center and Caflisch Hall
June 21st 2019
Early in the morning of Friday, June 21, a power outage caused by weather may have disrupted Internet connectivity in two buildings on campus. LITS staff have corrected the issue in Henderson Campus Center, and will be working on switches in Caflisch to restore service there as well.
We will update this post as more information becomes available.
Upcoming Network Maintenance
June 10th 2019
Network maintenance during the week of 6/11 may cause a brief disconnect from the internet for campus laptops on the wireless network.
If you are experiencing connectivity issues that persist longer than a few minutes, please contact the InfoDesk.
Wireless Network Outage in Park Avenue Houses
May 10th 2019
From approximately noon until 3:00pm Friday afternoon, the wireless network at 570 and 575 Park Avenue was unavailable. The cause of the outage has been resolved and connectivity has been restored.
If you are experiencing any issues related to this outage, please submit a Web Help Desk Ticket.
Re-registering Devices
May 9th 2019
Due to upcoming changes to the Allegheny wired network, students staying on campus over the summer may need to re-register their devices (such as computers and game systems), to gain network access after Tuesday May 14th.
To request network access for your game system:
- Log on to https://webhelp.allegheny.edu using your Allegheny username and password.
- Click on the Request button.
- Select Student Issue -> Game System Registration -> Wired Connection as the Request type.
- Provide the requested information. All fields with an asterisk (*) are required.
- Click Save to send the information.
- It can take up to a week to have a game system registered on the network.
Please click here for more information on Residence Hall Network Services.