April 9th 2024
On Tuesday, April 9th at 5:00pm the PaperCut print server will undergo maintenance lasting roughly 1 hour. During this time all printing will be disabled.
If you encounter printing issues after April 9th, please open a Web Help Desk ticket.
If you have questions, please reach out to the Help Desk
July 13th 2023
On Friday, July 14, 2023 at 4:00 pm, the PaperCut print server will undergo maintenance lasting roughly 2 hours. During this time, individuals will not be able to print to the Toshiba copiers or networked desktop printers.
If you encounter printing issues after Friday the 14th, please open a Web Help Desk ticket.
If you have questions, please reach out to the Help Desk
January 20th 2022
Starting at 6 p.m. Friday, January 21, 2022, LITS will conduct scheduled maintenance on several campus systems. Users may experience brief disruptions during the maintenance, including access to printing, WebAdvisor, and Self Service.
Users who continue to experience disruptions in these or any other LITS services after Friday are encouraged to open a Web Help Desk ticket or contact the InfoDesk.
July 2nd 2021
January 4th 2021
As of January 1, 2021, Google Cloud Print is longer supported by Google. Devices across all operating systems will no longer be able to print using Google Cloud Print.
If you have been using Google Cloud Print to print on campus at Allegheny from your personal device, LITS recommends that you instead use Mobility Print to print from the campus Release Printers. You can read more about Mobility Print and the Release Printers on our Printing on Campus page.
Please note that you must be on the campus network (either via wifi or with a wired connection) to install or use Mobility Print. Work computers on campus have already been set up with Mobility Print.
If you have any questions about printing, please contact the InfoDesk.
January 16th 2020
Over Winter break, LITS updated the PaperCut software that administers printing all over campus.
Anyone using a Mac computer should visit the InfoDesk in Pelletier, or open a Web Help Desk ticket, and LITS staff will work with you to update the PaperCut client on your Mac.
Windows 10 PCs will need to reboot to reconnect to the print server. Some Windows 10 PCs may need to have the PaperCut client uninstalled and reinstalled.
If you have any questions, please contact the InfoDesk at x3768.
November 16th 2019
All issues related to Saturday morning’s network outage have been resolved. Please report any new issue to LITS.
November 16th 2019
The core network issue related to this outage has been resolved. Enterprise Services is working to restore individual services as quickly as possible. We expect resolution in most cases within the next hour or so.
November 16th 2019
LITS is working to resolve a network issue that is interfering with many college systems Saturday morning. Major affected systems (may either be inaccessible or partially functioning, depending on system) are:
Ability to log in to the wireless network
Door Access (in a few locations)
WebAdvisor
Printing
Colleague UI (not core database server)
Informer
Synoptix
Bookstore Services
GIS
This is not an exhaustive list. There may be other services affected by this outage not listed here.
September 3rd 2019
Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.