Drew McMillin

Antivirus Software Migration

By September 14th 2022

As ITS finalizes the migration to a new Antivirus product, users may see the previous product (Trend Micro Apex One) display with a red icon in the taskbar (seen below). In this instance, the red icon indicates that the product has been uninstalled and will need a restart to complete the process. Users may do this at their convenience during the day, otherwise the process should complete overnight. If the icon persists, please call the Help Desk at 814-332-2755, or submit a ticket at WebHelpDesk.

Antivirus Software Migration

By August 16th 2022

ITS is in the process of migrating to a new Antivirus platform called Carbon Black, which has been rolling out to all Windows devices over the last few days. You will notice the Carbon Black icon (example below) in the System Tray. Once the rollout is complete, ITS will remove the current Antivirus product, Trend Micro Apex One.

DSpace Login Issues

By May 18th 2022

LITS is investigating login issues with DSpace.

For assistance with submitting a senior project, please contact Brian Kern at <bkern@allegheny.edu> or by calling 814.332.3792.

For assistance with accessing committee minutes or other password-protected information, please contact Ruth Andel at <randel@allegheny.edu> or by calling 814.332.2398.

Issues with Campus Phone System

By May 2nd 2022

Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.

E2Campus Notifications

By January 5th 2022

An E2Campus password reset notification was accidentally sent out to users this morning as an unforeseen result of system maintenance. We have removed this message from all users’ inboxes, with the exception of those who had already opened it. E2Campus is a legitimate service that the college uses to alert it’s community and its notifications should not be marked as spam, and in this instance simply deleted. We apologize for the confusion.

A new look for Google sign-in screens on June 14th

By June 8th 2018

Starting on June 14th, 2018, you may notice that when you sign in to your G Suite account, the screen looks slightly different. Some of the changes will include tweaks to the Google logo, an outline around the text field, and center alignment of all items on the screen. See below for before and after images.

Current Google sign-in screen with left-aligned text
 
Current Google sign-in screen

New Google sign-in screen with center-aligned text
 
New Google sign-in screen

Update: WiFi Issues with Apple devices

By April 4th 2018

ITS continues to investigate WiFi connectivity issues related to recent updates for Apple devices. We have identified a fix, but implementing it will require some significant changes. Once we implement the fix, existing connections to AC-Wireless from Apple devices will be lost and users will be required to install a new configuration profile to reestablish their connection.

Stay tuned, more details on the timeline of this change will be available via MyAllegheny news posts.

New Apple updates causing issues with campus Wifi

By April 2nd 2018

The updates released late last week for iOS and Mac OS X have caused devices to cease functioning on our network (AC-Wireless). We are currently troubleshooting the problem and will provide additional updates here.

We ask that users refrain from installing these updates until we can resolve the issue.

Unplanned maintenance may cause disruptions

By March 13th 2018

A small subset of our Windows users have experienced intermittent lockups and reboots over the last 24 hours. These symptoms are a result of unplanned maintenance on 3/12.

At this point the issue has been resolved, so please contact the InfoDesk if you continue to experience these symptoms.