May 6th 2025
ITS will perform planned network maintenance the week of May 12th. Wireless access points will reboot, resulting in localized wireless outages lasting approximately 15 minutes.
Residence Halls: rolling outages between 8am and 5pm
Academic and Administrative buildings: rolling outages between 5pm and 8pm.
February 26th 2025
ITS will perform planned network maintenance the week of March 2nd. Wireless access points will reboot, resulting in localized wireless outages lasting approximately 15 minutes.
Residence Halls: rolling outages between 8am and 5pm
Academic and Administrative buildings: rolling outages between 5pm and 8pm.
August 21st 2024
Beginning on August 22nd the authentication method for the AC-Devices wireless network will change. It will no longer utilize a single, global password and instead use private pre-shared keys unique to each user. We will auto-generate these keys and email them to all students (example below, please note the sender “Extreme Networks”). Employee needs should be submitted to ITS via ticket for evaluation. This change enhances overall security and accountability on the network. Please note that this will disconnect any currently connected devices on this network.
August 2nd 2024
ITS will perform planned network maintenance the week of August 4th, resulting in brief, rolling outages across campus in the evening hours. Please see schedule here.
May 5th 2021
On Wednesday morning, May 5, 2021, there was a temporary issue with the college’s authentication system (username and passwords) that caused some attempts to connect to college resources to respond with errors, in particular connecting to wireless networks. This issue was resolved shortly after it was discovered. Systems using Google authentication were not affected.
LITS thanks those in our campus community who alerted us to the issue.
Whenever you experience issues with logging into any Allegheny College system, please reach out to the InfoDesk via email at infodesk@allegheny.edu, or call 814-332-3768.
January 29th 2021
Starting at 6 a.m. on Sunday, January 31, those who are on campus may experience some intermittent downtime on our wireless networks. This is a result of routine weekly maintenance and is expected to be completed within two hours.
If you are still experiencing wireless connectivity issues after 9 a.m. on Sunday, January 31, please open a Web Help Desk ticket.
As always, in case of emergency, contact Public Safety at (814) 332-3357.
December 27th 2019
LITS will be conducting scheduled network maintenance on Saturday, December 28. Wireless connectivity may be briefly affected at various times and locations throughout the day.
People on campus who encounter issues with wifi that persist after the 28th, or who encounter wider issues affecting more than just wifi, should contact Public Safety at 814-332-3357, who can alert LITS. We also encourage people to submit a Web Help Desk ticket.
November 16th 2019
All issues related to Saturday morning’s network outage have been resolved. Please report any new issue to LITS.
November 16th 2019
The core network issue related to this outage has been resolved. Enterprise Services is working to restore individual services as quickly as possible. We expect resolution in most cases within the next hour or so.
November 16th 2019
LITS is working to resolve a network issue that is interfering with many college systems Saturday morning. Major affected systems (may either be inaccessible or partially functioning, depending on system) are:
Ability to log in to the wireless network
Door Access (in a few locations)
WebAdvisor
Printing
Colleague UI (not core database server)
Informer
Synoptix
Bookstore Services
GIS
This is not an exhaustive list. There may be other services affected by this outage not listed here.