January 10th 2019
LITS will be conducting rolling restarts of network equipment around campus from 9:30pm to roughly 10:30pm this evening. This will result in loss of internet access lasting no more than 10 minutes at a time for those affected.
January 8th 2019
Printing will be unavailable campus-wide Wednesday 1/9 from 9am to 10am, in order to perform a system upgrade. Thank you for your patience.
December 12th 2018
UPDATE: Access to ScienceDirect has been restored. Thanks for your patience!
The library is investigating reports of users unable to access, download, or print journal articles from ScienceDirect. You can still access abstracts and citations in ScienceDirect. An update will be posted when access to journal articles has been restored. Thank you in advance for your patience and understanding.
December 5th 2018
Updated Post:
This morning just before 9:00am members of the community started to report an inability to print. As the issue was investigated system administrators found the issue was an error with the spooler. The PaperCut server was restarted and the errors cleared. Initial tests show normal printing functionality was restored before 9:30am.
Should you find an inability to print at this point, please treat it as a new issue and contact the InfoDesk or create a ticket with Web Help Desk.
Original post:
System Administrators are investigating a disruption to campus printing that was reported earlier this morning. As details are learned updates with be provide in this post. Thank you for your patience as the team addresses this issue.
November 29th 2018
Allegheny has experienced two internet outages in the past week as a result of related maintenance by our upstream internet provider, including a 45 minute outage today. We are working with our provider to understand the nature of the problems and assure that our redundant internet connection is working to the fullest extent possible to prevent similar maintenance related issues in the future.
November 29th 2018
Connection to the Internet was disrupted this afternoon for approximately 45 minutes on on 11/ 29 starting about 3:15pm.
The internet provider reported that the issue causing the disruption was resolved at 5:15pm.
System administrators are monitoring the situation in case of additional problems.
November 14th 2018
On Thursday morning at 7:00am, Armstrong Cable will perform work on the system related to how they manage the College’s account. The work is going to cause a brief disruption in service as the changes are made. Normal service is expected to be restored before 8:00am.
November 7th 2018
Reports of printing issues resulted in the system administrator needing to reboot the PaperCut print server. The reboot cirrecorr a mild disruption experienced with printing. It is believed that the restart corrected the issue and normal function returned after the system has restarted. If you notice continuing issues please report them using webhelp@allegheny.edu or calling the InfoDesk.
October 31st 2018
The college’s internet provider is conducting maintenance that may affect internet connectivity between the window of 12am and 6am, Friday November 2nd. We are working with our provider to reduce the possibility of an outage as much as possible. Connectivity may be intermittent or down while this maintenance is taking place during the 6 hour window.
October 26th 2018
The library is aware there are problems accessing databases, e-journals, and e-books off-campus. We are trying to identify and fix the source of the problem.
There are no issues with on-campus access to our online materials. We will update the blog when off-campus access has been restored.