Service Disruption

Network Maintenance March 2 – 7

ITS will perform planned network maintenance the week of March 2nd. Wireless access points will reboot, resulting in localized wireless outages lasting approximately 15 minutes.

Residence Halls: rolling outages between 8am and 5pm

Academic and Administrative buildings: rolling outages between 5pm and 8pm.

Network Maintenance 2/10 – 2/13

ITS will perform planned network maintenance (Firewall) the week of February 9th, which may result in brief network outages on Monday the 10th at approximately 4:00 PM, and on Thursday the 13th at approximately 6:00 AM. Thursday’s outage could last up to 1 hour.

Potential Internet Outage 1/9, 1/10

The College’s Internet Service Provider has informed us that upcoming maintenance could result in a full internet outage for a brief period in the morning hours of either the 9th or 10th of January. This work is estimated to take place between 6:00 and 7:00AM.

Additional Network Maintenance 12/19

On Thursday, December 19th ITS and RE Johnson will be testing fiber connections on the South end of campus. The following locations will experience up to 1-hour outages in this order: Loomis Street houses, Schultz, Carnegie, and Physical Plant. This work will begin at approximately 8am and continue through completion.

Network Maintenance 12/22 – 12/27

ITS will perform planned network maintenance the week of December 22 through 27, beginning with a brief outage on Sunday the 22nd during the standing maintenance window of 6am to 10am. This outage will last approximately 15 minutes. Additional maintenance will occur during the remainder of the week, resulting in brief, rolling outages across campus.

IT Ticketing System Maintenance 9/6

ITS will perform maintenance on the WebHelpDesk ticketing system the morning of Friday, September 6th. Service will be disrupted for up to 3 hours, and should be restored by 12pm.

Changes to AC-Devices Wi-Fi

Beginning on August 22nd the authentication method for the AC-Devices wireless network will change. It will no longer utilize a single, global password and instead use private pre-shared keys unique to each user. We will auto-generate these keys and email them to all students (example below, please note the sender “Extreme Networks”). Employee needs should be submitted to ITS via ticket for evaluation. This change enhances overall security and accountability on the network. Please note that this will disconnect any currently connected devices on this network.