Information Technology

ITS is investigating a network outage affecting several buildings, including Wise Center, Campus Center, and Edwards Hall. This is the result of an accidental infrastructure event involving 3rd parties, and is unrelated to the ongoing network instability.

​On Wednesday the 25th at approximately 11:00am a campus wide power incident caused an equipment malfunction with our Internet Service Provider’s connection stack. ITS has implemented a temporary workaround and is working with our ISP to replace and reconfigure their equipment as needed.

Internet access was restored at approximately 11:30am. We apologize for the inconvenience and appreciate your patience.

The ITS Help Desk has been informed that several campus community members have been the target of a spear phishing attack via text message, with the threat actor posing as President Ron Cole. These messages, which appear to have been sent from a 380 area code phone number, are not legitimate; please delete them and do not reply. As always, be alert to any such messages you receive, particularly when you are not expecting the message, the message is worded oddly, or request fast action unnecessarily. These are all typical signs of phishing or scams.

Allegheny’s internet service provider, FirstLight, needs to perform emergency maintenance early Saturday morning. This will result in loss of service for up to 6 hours, starting at 12am. Services should be restored by 6am.

Allegheny’s ISP reports that all issues from Wednesday’s network event are resolved. Anyone still experiencing difficulty should contact the ITS Help Desk.

Call: 814-332-2755

Submit a ticket: webhelp.allegheny.edu

Walk-in: Murray Hall lobby, 11am to 5pm weekdays

Allegheny’s Internet Service Provider has acknowledged an outage in our area that is affecting access to some external websites. Our network support provider, Apogee, is actively working with our ISP to resolve this issue.

Apogee, the College’s network service provider, continues to investigate wireless connectivity issues across campus. In the meantime, those with trouble connecting should contact the Help Desk for a temporary workaround.

Phone: 814-332-2755

Walk-in: Murray Hall lobby, 11am to 5pm weekdays.

Submit a ticket: webhelp.allegheny.edu

DSpace is Allegheny College Institutional Repository’s. There are thousands of items in DSpace organized into a number of digital collections including college committee minutes, senior projects, and historical civil war letters. Some of these items are available to the public, but the majority of the items are only accessible to the Allegheny College community.

In order to access certain items, you must log in using your Allegheny College username and password. Check out this video to learn how to log into DSpace:

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Google Meet now includes an option to reduce background noise on both desktop and mobile. Meet can remove background noises such as typing, closing a door, or the sounds of a nearby construction site.

• Audio capture from screen sharing won’t be affected by noise cancelling.
• Meet filters out noises that don’t sound like voices. Voices from TV, or other people talking at the same time, won’t be filtered out.
• If non-speech sound is an important part of your call, like playing musical instruments, turn off noise cancellation.

Turn on noise cancellation in your desktop browser:

Before a video call

1. Go to meet.google.com.
2. Select a video call.
3. Before you join, on the top right, click More options 
4. Choose Settings .
5. Click Audio.
6. Turn on Noise cancellation.
7. Click Join now.

In a video call

1. On the bottom, click  More options 
2. Choose Settings .
3. Click Audio.
4. Turn on Noise cancellation.

Tip: To check how much noise is cancelled out, next to your self preview at the top right corner of your screen, look at the Voice indicator  . The Voice indicator reflects what others may hear. Sounds that are blocked and cannot be heard by others will not move the indicator line.

Turn on noise cancellation on mobile:

1. Tap the screen .
2. Tap More 
3. Tap Settings .
4. Tap Noise cancellation.

Here’s an example showing the difference it can make:

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