System Maintenance

Scheduled Network Maintenance for Wednesday, July 31st

By July 26th 2019

Network maintenance is scheduled to occur between the hours of 4:00 to 6:00 pm Wednesday, July 31st.

During this time frame, Mitel desk phones will reboot, and should come back online in under two minutes. During this reboot, any computer connected to our wired network through a desk phone will experience a brief loss of connectivity to our network. Connectivity should be restored for each computer once the desk phone that it is connected to comes back online.

If users experience outages that last longer than a few minutes, please call the InfoDesk at x3768, or email infodesk@allegheny.edu.

Mac connectivity

By July 16th 2019

As part of ongoing network maintenance, LITS will be tweaking some network settings in each building over the coming weeks. For some Mac users on campus, this will affect their ability to connect to the network if they’re using a wired connection.

We have shared step-by-step instructions with building coordinators, which Mac users can follow to reconnect to the network if they are affected.

As always, please contact the InfoDesk at x3768 with any questions.

Wireless Network Maintenance Monday July 1st

By June 28th 2019

System maintenance taking place across campus the morning of Monday, July 1st may briefly impact wireless connectivity for AC-Guest and AC-Wireless. If any devices lose connectivity, restart the device and attempt to reconnect.

If devices are still unable to connect after restarting, please contact the InfoDesk at 814-332-3768.

Printing Disruption Tuesday June 25th

By June 21st 2019

System maintenance taking place on the afternoon of Tuesday, June 25th will cause a brief disruption in which printing will be unavailable. This disruption should last no longer than 15 – 30 minutes.

If anyone is unable to print for longer than the time expected, please contact the InfoDesk for support at 814-332-3768.

LITS encourages printing through the Release Printers queue whenever possible. Please see our LITS web page for printing on campus to learn how to print to the Release Printers queue.

Wireless Network Maintenance Monday June 24th

By June 21st 2019

System maintenance taking place across campus the morning of Monday June 24th may briefly impact wireless connectivity for AC-Guest and AC-Wireless. If any devices lose connectivity, restart the device and attempt to reconnect.

If devices are still unable to connect after restarting, please contact the InfoDesk at 814-332-3768.

Upcoming Network Maintenance

By June 10th 2019

Network maintenance during the week of 6/11 may cause a brief disconnect from the internet for campus laptops on the wireless network.

If you are experiencing connectivity issues that persist longer than a few minutes, please contact the InfoDesk.

“Schedule Error” emails

By May 30th 2019

Routine maintenance on the Informer report server caused all scheduled reports to run twice.

Informer reports with appropriate and valid data ran successfully. However, they also generated an error message. Reports that would typically have returned zero results without sending an email, instead generated an error email as well.

If anyone on campus received an error message today (May 30, 2019) about an Informer report with the subject “Schedule Error” and the name of a report, these can be safely ignored.

As always, if you have questions, please contact the InfoDesk (x3768).

Colleague UI Upgrade

By May 30th 2019

The user interface used to access Colleague will be upgraded to the latest version, 5.9, on Monday June 3 at 6 a.m. Users should not need to clear their cache like in previous upgrades. Users will know that they are on the latest version if they see their username next to the Log Out button. The upgrade includes visual and performance improvements.

Informer License Expiring Message

By May 30th 2019

Our college-wide Informer license is set to expire on 6/27/19. LITS is working to renew that license, but until we do a message will appear on the Informer login page with a countdown to expiry.

Users can ignore this message, and the message will no longer display as soon as we renew our license. Informer is not going away.

Network Maintenance

By May 22nd 2019

LITS will be performing some behind-the-scenes network maintenance on college computers campus-wide. There should be no noticeable impact for end users, but please open a Web Help Desk ticket if you encounter any disruptions.

The schedule of when each building/department will undergo maintenance is as follows:

5/22/2019
Cochran, Bentley, Vukovich

5/23/2019
Arter, Quigley, 454 House

5/24/2019
Schultz, Physical Plant, Carnegie, Brooks

5/28/2019
Security, Montgomery, Wise, Ruter

5/29/2019
Chem, Bio, Oddfellows

5/30/2019
Reis, Campus Center North, Campus Center South, Robertson Field