Doug Anderson

Recent phishing attempts

A recent phishing attempt was brought to the attention of LITS by several in the community. The message claimed to be coming from a college employee. The fact that the message did not come from allegheny.edu is what helped to identify the phishing attempt.

This particular attempt used messages like “Are you available?”, which are designed to engage the recipient in an exchange with the hacker. Best practice, if you are unsure whether the message is legitimate, is not to engage or reply.

This was a good reminder to the Allegheny community to be cautious when receiving unexpected emails.

If you get a message you think is phishing/spam you should:  

  1. Not click on links in the message
  2. Follow up by other means.  
  3. Report it as spam/phishing in Gmail

Please do not hesitate to contact the InfoDesk at infodesk@allegheny.edu or by phone at extension 3768 to report phishing attempts or obtain more information.

LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password if you ever feel that your account credentials have been compromised.  In addition, two-factor authentication is an added layer of protection against this possibility.

Many thanks to those who called this recent attempt to our attention.

Scheduled Network Maintenance

On Saturday morning, August 10, Allegheny College internet will be unavailable for a brief time due to scheduled network maintenance.

The outage is scheduled to start between 6:00 a.m. and 8:00 a.m., and is expected to last approximately one hour.

This will affect both wired and wireless connections, and all campus telephones.

Mac connectivity

As part of ongoing network maintenance, LITS will be tweaking some network settings in each building over the coming weeks. For some Mac users on campus, this will affect their ability to connect to the network if they’re using a wired connection.

We have shared step-by-step instructions with building coordinators, which Mac users can follow to reconnect to the network if they are affected.

As always, please contact the InfoDesk at x3768 with any questions.

Brief Internet Outage in Henderson Campus Center and Caflisch Hall

Early in the morning of Friday, June 21, a power outage caused by weather may have disrupted Internet connectivity in two buildings on campus. LITS staff have corrected the issue in Henderson Campus Center, and will be working on switches in Caflisch to restore service there as well.

We will update this post as more information becomes available.

Google Calendar outage

LITS has received reports of an issue with Google Calendar. Google is aware of the issue and is investigating. We will provide more information shortly. The affected users are unable to access Google Calendar and get a “Not Found
Error 404” message instead.

UPDATE: At approximately 1:15 on 6/18/219, Google posted an update: “We expect to resolve the problem affecting a majority of users of Google Calendar at June 18, 2019 10:40:00 AM PDT. Please note that this time frame is an estimate and may change. The affected users are unable to access Google Calendar.”

LITS will continue to monitor and will update this post as needed.

New phishing attempt

A recent phishing attempt was brought to the attention of LITS by several in the community. The message claimed to be coming from a campus official. The fact that the message did not come from allegheny.edu is what helped to identify the phishing attempt.

This was a good reminder to the Allegheny community to be cautious when receiving unexpected emails.

If you get a message you think is phishing/spam you should:  

  1. Not click on links in the message
  2. Follow up by other means.  
  3. Report it as spam/phishing in Gmail

Please do not hesitate to contact the InfoDesk at infodesk@allegheny.edu or by phone at extension 3768 to report phishing attempts or obtain more information.

LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password if you ever feel that your account credentials have been compromised.  In addition, two-factor authentication is an added layer of protection against this possibility.

Gmail Experiencing Delays

As of about 1 p.m. on Monday, June 17th, Gmail users started reporting delays in receiving email. This issue is affecting all Gmail users, including Allegheny College’s @allegheny.edu email. Google is aware of the issue.

LITS is monitoring Google for updates and will update this post as we learn more. We appreciate all who have notified us of the issue.

UPDATE from Google at approximately 2:40 p.m.: “Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

UPDATE from Google at approximately 3:15 p.m.: “The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
Affected messages will be retried and delivered with additional delays.”

Google Chrome display bug

LITS is receiving some reports of fonts not displaying correctly on some Windows 7 computers in Chrome.

This is most likely related to a Chrome update released yesterday by Google. For the time being, the best available workaround is to use Firefox instead.

We are monitoring the situation and will provide updates as new information becomes available.

“Schedule Error” emails

Routine maintenance on the Informer report server caused all scheduled reports to run twice.

Informer reports with appropriate and valid data ran successfully. However, they also generated an error message. Reports that would typically have returned zero results without sending an email, instead generated an error email as well.

If anyone on campus received an error message today (May 30, 2019) about an Informer report with the subject “Schedule Error” and the name of a report, these can be safely ignored.

As always, if you have questions, please contact the InfoDesk (x3768).

Network Maintenance

LITS will be performing some behind-the-scenes network maintenance on college computers campus-wide. There should be no noticeable impact for end users, but please open a Web Help Desk ticket if you encounter any disruptions.

The schedule of when each building/department will undergo maintenance is as follows:

5/22/2019
Cochran, Bentley, Vukovich

5/23/2019
Arter, Quigley, 454 House

5/24/2019
Schultz, Physical Plant, Carnegie, Brooks

5/28/2019
Security, Montgomery, Wise, Ruter

5/29/2019
Chem, Bio, Oddfellows

5/30/2019
Reis, Campus Center North, Campus Center South, Robertson Field