Doug Anderson

TMS

LITS has received numerous reports of students having issues logging into the TMS Student Account Center.

Upon entering the email address and password in the “Confirm Login Information” fields, students are receiving an error message stating “Incorrect username and password. Please try again.”

The paragraph above the “Confirm Login Information” menu states: “Not you? If you believe you’ve received this message in error, click here to continue.”

Clicking the hyperlink in this paragraph will allow students to access their account.

LITS is actively troubleshooting to remediate this issue and we apologize for the inconvenience this has caused. If you are having difficulty logging into the Student Account Center, please contact the InfoDesk for assistance at 814-332-3768.

 

TMS login error screenshot

Pelletier Library to Be Open 24/7

To help students who need library access during finals week, Pelletier Library will be open around the clock starting at 7:30 a.m. Tuesday, December 10.

The library will stay open 24 hours a day until 7 p.m. Tuesday, December 17.

Allegheny College ID will be required as usual after 10 p.m.

Limited services will be available after 11:30 p.m.

Changes to TMS / Nelnet Login

Students – On Tuesday, November 26th, signing into the TMS / Nelnet Student Account Center in WebAdvisor will look different. Authentication (signing in) will now work via the Google SAML protocol. This means that the sign in screen may look a bit different but you will continue using your Allegheny login information. If you are already signed on to a Google service like Gmail, you will seamlessly enter into the site without the need for login information. If you are having difficulty signing in, do not hesitate to come to the InfoDesk for assistance.

Windows Upgrades and Retiring the O Drive

Microsoft will be officially discontinuing product support for the Windows 7 operating system on January 14, 2020.  This will affect the Allegheny community in two ways.  

  1. Any employee PC or laptop running Windows 7 will be disconnected from the network.  If you are still on Windows 7 please contact the InfoDesk so that we can schedule the upgrade to your computer.
  2. The legacy file storage system, the O Drive, also needs to be retired, as its operating system is no longer supported by Microsoft.  Files stored on the O Drive will no longer be accessible. LITS worked with individual departments to prepare for this retirement. LITS is prepared to provide additional support with file storage; simply call the InfoDesk and let us know.

Remember: these changes will go into effect January 15, 2020.    We want to make this transition smooth for everyone and we look forward to working with you to make that happen.

 

Helpful Resources:

How do I know if my computer is running Windows 7 or Windows 10?
Switching to Google Drive from your C:\ drive
Subscribe to LITS News and Updates, including Tech Tip Tuesdays!

InfoDesk x3768 or infodesk@allegheny.edu

Wireless Service Reconnected

LITS staff identified an issue with the wireless network in the late afternoon on Friday, October 25. Corrections have been made to the server supplying wireless service, and service has been fully restored.

Anyone still experiencing an issue with wireless connections is encouraged to open a Web Help ticket or contact the InfoDesk at 814-332-3768 (x3768 from on campus).

Scheduled Ebook Central Downtime

To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.

This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.

 

Pelletier Library Winnowing Project

It’s time to review books for Pelletier Library’s winnowing project. Faculty are invited to review titles tagged for possible removal in the call number range 100 to 199, which is primarily focused on Philosophy & Psychology. Click here for a list of topics. The review of titles in 100 – 199 begins 10/11/2019 and lasts until 11/1/2019. Faculty interested in reviewing titles are invited to stop by the InfoDesk to pick up a winnowing envelope.

For more information about the winnowing project, visit https://sites.google.com/allegheny.edu/winnowing.

Scheduled Network Maintenance

Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.

During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.

We appreciate the patience and understanding of the campus community during this necessary maintenance.

Pelletier Library Winnowing Project

It’s time to review books for Pelletier Library’s winnowing project. Faculty are invited to review titles tagged for possible removal in the call number range 000 to 099, which is primarily focused on Computer Science. Click here for a list of topics. The review of titles in 000 – 099 begins October 4, 2019 and lasts until October 25, 2019. Faculty interested in reviewing titles are invited to stop by the InfoDesk to pick up a winnowing envelope.

For more information about the winnowing project, visit https://sites.google.com/allegheny.edu/winnowing.

Scheduled Wireless Network Maintenance: 9/28-29

LITS will be performing scheduled maintenance on the Allegheny College campus wireless networks over the weekend of September 28-29. People using the wireless networks may experience brief interruptions in connectivity. If you experience this, refreshing your browser after a minute or two should enable you to reconnect. Full service is expected to be restored by Sunday afternoon.