Doug Anderson

Service Disruption: Google Drive

LITS is aware of an issue with Google Drive for some users. Google reports that the affected users are able to access Google Drive, but are seeing error messages, high latency, and/or other unexpected behavior.

UPDATE from Google:

“The problem with Google Drive should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”

LITS will monitor the situation and update this post if we learn more from Google.


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Tech Tip Tuesday: Host Controls in Google Meet

Google Meet now offers meeting hosts more control over their meetings.

To access the host controls, click on the shield icon next to the Meeting details button on your Meet screen.

The "Host Controls" menu in Google Meet

From there, the host of the meeting can enable or disable both screen sharing and chat messages for all participants. As before, meeting hosts can also mute participants individually.

Questions or Concerns? Please send us an email at infodesk@allegheny.edu.


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Zoom Service Disruption

As of this morning Zoom has reported partial issues with its platform. You may experience issues trying to connect or join a meeting via a link.

If you have the desktop or mobile Zoom app installed already, it is recommended at this time that you join Zoom using the 10-digit meeting ID and accompanying password.

LITS is actively monitoring the situation and will post updates as we learn more. For updates on this service interruption, please visit https://status.zoom.us/ for the latest information.

Phishing Attempts

Reports of a phishing attempt were brought to the attention of LITS by several in the Allegheny community. The message claimed to be coming from President Link’s office. 

This is a good reminder to be cautious when receiving unexpected emails.

If you get a message you think is phishing/spam you should:  

  1. Not click on links in the message.
  2. Follow up by other means.  
  3. Report it as spam/phishing in Gmail.

Please do not hesitate to contact the InfoDesk at infodesk@allegheny.edu to report phishing attempts or obtain more information.

LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password if you ever feel that your account credentials have been compromised.  In addition, two-factor authentication is an added layer of protection against this possibility.

Reflections on Social (In) Justice: A Digital Collection

If you are a member of the Allegheny community (students, faculty, staff, and alumni), the Allegheny College Archives invites you to share your reflections about social (in)justice in light of the inequities revealed by the impact of the COVID-19 Pandemic, recent acts of racial violence, and the related protests by submitting creative works for the College’s digital collections. Individuals telling their stories is part of our entire community being seen, heard, and valued and is part of our joint commitment  to creating an inclusive, respectful and safe residential learning community that actively confronts and challenges injustice. This project intends to help us share our stories as a way to build understanding, strengthen our community, foster human connection, and preserve personal accounts of these troubling events for future generations and scholarly research. Visit our website to learn more about submitting your work or submit directly here. We will accept your essays, poems, photographs, videos etc., that share your reactions and feelings about the life-changing events of recent weeks. Tell us how these historic events in this turbulent time have impacted your life. We will accept your creative reflections at least through 2020. If you have any questions, please contact Ruth Andel, Archivist (merrick@allegheny.edu) or Beau Smith, Digital Resources Librarian (bmith3@allegheny.edu).

Allegheny Strong: A Digital Collection of Reflections on the COVID-19 Pandemic

If you are a member of the Allegheny community (students, faculty, staff, and alumni), the Allegheny College Archives invites you to share your personal reflections on how the COVID-19 pandemic has impacted your life and those around you by submitting your creative works to our new digital collection.  Visit our website to learn more about submitting your work or submit directly here. We will accept journal entries, essays, photographs, and videos as well as other digital output documenting your experience during this difficult time.  We envision the project as a way of strengthening our sense of community and human connection while preserving personal accounts of this global event for future generations and scholarly research.  If you have any questions, please contact us at merrick@allegheny.edu.

Tech Tip Tuesday: Google Meet Tiled View vs. Grid View extension

Due to recent changes in Google Meet’s tiled view, some users who use the Google Meet Grid View extension in Chrome have reported that there are visual glitches in the layout when they attend a Google Meet session. Most commonly, the display in the Meet session will show the participants stacked vertically instead of tiled.

Disabling Grid View, or uninstalling the extension, will correct the visual glitches.

You can then choose Tiled view in Meet by clicking on the menu icon (the three dots in the lower righthand corner):

Choose Change layout, and then choose Tiled:

This will then show a view similar to the one that was provided by the Grid View extension.

Users who did not have the Google Meet Grid View extension installed already should not have to make any changes.

As always, feel free to contact the InfoDesk if you have any questions.

RefWorks Outage

RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.

Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours. 

If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.

Weekend System Maintenance

ITS will be conducting major system updates over the weekend of May 2-3, 2020. These include important updates to Windows 10 and to Ellucian Colleague.

Users may notice some slowness and possible disconnection over the weekend, especially when using Colleague. Users connected to the campus network may experience unexpected shutdown and reboot of their computers over the weekend as their computers apply the Windows 10 update. A small number of users may not experience this unexpected shutdown and reboot until the morning of Monday, May 4.

In order to minimize the effect on your experience as a user, you can take the following steps:

  • Avoid using Ellucian Colleague between 8 a.m. and noon on Saturday, May 2
  • Restart your computer at some point over the weekend

If you still experience these issues after rebooting your computer on Monday, May 4, please contact the InfoDesk or open a Web Help Desk ticket.

Fielding Phone Calls Remotely

If you need to field calls to your campus phone remotely but didn’t get a chance to make arrangements before you left campus, please open a Web Help ticket. LITS will contact you to arrange to forward calls to your personal device or get voicemails delivered right to your email inbox. Other services may also be available to help meet your needs.