Doug Anderson

Google Calendar outage

LITS has received reports of an issue with Google Calendar. Google is aware of the issue and is investigating. We will provide more information shortly. The affected users are unable to access Google Calendar and get a “Not Found
Error 404” message instead.

UPDATE: At approximately 1:15 on 6/18/219, Google posted an update: “We expect to resolve the problem affecting a majority of users of Google Calendar at June 18, 2019 10:40:00 AM PDT. Please note that this time frame is an estimate and may change. The affected users are unable to access Google Calendar.”

LITS will continue to monitor and will update this post as needed.

New phishing attempt

A recent phishing attempt was brought to the attention of LITS by several in the community. The message claimed to be coming from a campus official. The fact that the message did not come from allegheny.edu is what helped to identify the phishing attempt.

This was a good reminder to the Allegheny community to be cautious when receiving unexpected emails.

If you get a message you think is phishing/spam you should:  

  1. Not click on links in the message
  2. Follow up by other means.  
  3. Report it as spam/phishing in Gmail

Please do not hesitate to contact the InfoDesk at infodesk@allegheny.edu or by phone at extension 3768 to report phishing attempts or obtain more information.

LITS always encourages safe account practices and would encourage you to visit the LITS website to change your password if you ever feel that your account credentials have been compromised.  In addition, two-factor authentication is an added layer of protection against this possibility.

Gmail Experiencing Delays

As of about 1 p.m. on Monday, June 17th, Gmail users started reporting delays in receiving email. This issue is affecting all Gmail users, including Allegheny College’s @allegheny.edu email. Google is aware of the issue.

LITS is monitoring Google for updates and will update this post as we learn more. We appreciate all who have notified us of the issue.

UPDATE from Google at approximately 2:40 p.m.: “Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”

UPDATE from Google at approximately 3:15 p.m.: “The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
Affected messages will be retried and delivered with additional delays.”

Google Chrome display bug

LITS is receiving some reports of fonts not displaying correctly on some Windows 7 computers in Chrome.

This is most likely related to a Chrome update released yesterday by Google. For the time being, the best available workaround is to use Firefox instead.

We are monitoring the situation and will provide updates as new information becomes available.

“Schedule Error” emails

Routine maintenance on the Informer report server caused all scheduled reports to run twice.

Informer reports with appropriate and valid data ran successfully. However, they also generated an error message. Reports that would typically have returned zero results without sending an email, instead generated an error email as well.

If anyone on campus received an error message today (May 30, 2019) about an Informer report with the subject “Schedule Error” and the name of a report, these can be safely ignored.

As always, if you have questions, please contact the InfoDesk (x3768).

Network Maintenance

LITS will be performing some behind-the-scenes network maintenance on college computers campus-wide. There should be no noticeable impact for end users, but please open a Web Help Desk ticket if you encounter any disruptions.

The schedule of when each building/department will undergo maintenance is as follows:

5/22/2019
Cochran, Bentley, Vukovich

5/23/2019
Arter, Quigley, 454 House

5/24/2019
Schultz, Physical Plant, Carnegie, Brooks

5/28/2019
Security, Montgomery, Wise, Ruter

5/29/2019
Chem, Bio, Oddfellows

5/30/2019
Reis, Campus Center North, Campus Center South, Robertson Field

Summer hours begin at Pelletier

Pelletier Library will end our 24/7 hours at 7 p.m. on Tuesday, May 7th. For the remainder of May, our hours will be 7:30 a.m. till 5:00 p.m. Monday through Friday, and we will be closed Saturdays and Sundays except for special events. Please remember that electronic equipment borrowed from the library must be returned inside during library hours. Books may be returned in the book drop anytime.

Pelletier Library Open 24/7

To help students who need library access during finals week, Pelletier Library will be open around the clock starting Tuesday, April 30th. The library will stay open 24 hours a day until 7:00 p.m. on Tuesday, May 7th.

Allegheny College ID will be required as usual after 10 p.m. for entry. Limited services will be available after 11:30 p.m.

Intermittent outages

It has been brought to the attention of LITS that Allegheny College’s Internet provider will be conducting some emergency upkeep on their network. This could cause intermittent outages and loss of Internet on the campus network between midnight Thursday (3/21) and 2 a.m. Friday (3/22).

We appreciate your understanding and patience during this necessary maintenance.

 

New Phishing Attempt

The InfoDesk received reports today of a new phishing attempt. A number of people across campus received a message that looked like the screenshot below.
Screenshot of a phishing attempt email

 

Messages like these can be safely reported as spam to Google.

 

As always, be alert to such messages you receive particularly when you are not expecting the message, the message is worded oddly, or  request fast action unnecessarily.  Those are all typical signs of phishing or email scam.
Many thanks to those who alerted the InfoDesk to this latest attempt.