Doug Anderson

Tip Tuesday: Change Your Voicemail Greeting

While out of the office for any extended period of time, you may wish to change the greeting that callers will hear before leaving a voicemail. Employees can change their greetings in the campus phone system whether on or off campus.

  1. From off campus: Dial your extension’s full number (e.g., 814-332-xxxx, where xxxx is your 4-digit extension)
    From on campus: Press the voicemail button on your desk phone.
  2. Press the pound key (#) when the recording starts.
  3. Enter your 4-digit extension.
  4. Press the star (*) when the next recording starts.
  5. Enter your voicemail passcode (PIN). If you aren’t sure what your PIN is, please contact the InfoDesk at
  6. Press 8 for user options.
  7. Press 4 to change your greeting.
  8. Press 7 to record a new greeting.
  9. Record the greeting, then press the pound key (#).
  10. Press 7 to listen to the new greeting.
  11. Press 3 to discard and try again, or 9 to save the new greeting.

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Tech Tip Tuesday – Enable Dark Mode on your Mac

A few months ago we posted on how to enable “dark mode” on your Windows 10 device. Did you know that dark mode is also available on your Mac? Here’s how to enable it:

  1. Choose Apple menu > System Preferences
  2. Click General.
  3. Select one of the Appearance options at the top of the window:
  • Light: Use the light appearance.
  • Dark: Use the dark appearance.
  • Auto: Automatically use the light appearance during the day, and the dark appearance at night.

General System Preferences window with Dark Appearance selected

Read more about Mac’s Dark Mode on the Apple Support site.

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Campus Power Outage


Internet service was largely restored at about 10:30 a.m. on November 16, with some parts of campus still offline. LITS and its partners continue to check for damaged or disabled network gear from the weather.

If you continue to experience issues with Internet connectivity, please contact the InfoDesk at 814-332-3768.

College personnel have been in contact with our internet provider about a weather-related internet and power outage that has affected both of our internet connections overnight. Power crews completed work on one of those connections around roughly 5:15 a.m. this morning, allowing network engineers to begin work on internet restoration. We are optimistic that this issue could be resolved this morning, but until we have further details, we cannot be specific about the time.

On the morning of Monday, November 16, ALERTAllegheny issued this notification:

Campus internet connectivity unavailable due to power/weather issue.  Engineers are repairing.  Updates provided as known.

LITS is aware of the issue and working with our service providers to restore connectivity.

Sign up for ALERTAllegheny for time-sensitive emergency notifications via email, text messaging, website alerts, social media and outdoor warning sirens to members of the Allegheny community.

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Scheduled Network Outage

On Sunday, November 1, LITS will conduct required maintenance on the campus network between 6:00 a.m. and 8:00 a.m.

This will result in a temporary loss of Internet across campus, and the unavailability of some online services provided by Allegheny College. The service disruption is expected to last less than one hour.

LITS appreciates the patience of our campus community while we conduct this necessary maintenance. In case of emergency, please contact Public Safety at (814) 332-3357.

Tech Tip Tuesday: Deleting Outdated Passwords on a Mac

When you find that a password for a website or the wifi isn’t working, it’s possible that your Mac is retaining an older password. This is especially likely if your password has changed since the last time you used it on your Apple devices.

Macs use a feature called Keychains to store this information. While this is a useful feature, it can sometimes keep you out of an account if your password has changed.

You can delete outdated Keychain passwords. Here’s how:

1. Open the Keychain Access app from the Applications window on your Mac.
2. Find the Keychain you want to delete, and select it with a click.
3. From the File menu, choose Delete Keychain [keychain name].
4. Select Delete References.

The next time you visit the website or try to log onto the wifi, you will need to re-enter your username and your new password.

Brief Internet Disruption

LITS received a number of reports of Internet connectivity issues on the morning of October 21, 2020. The issue originated off campus, and appears to have been resolved. LITS will continue to monitor the situation in case of any recurrence.

Many thanks to those in our campus community who reached out to alert LITS to the issue. Please contact the InfoDesk if you are still experiencing any issues with connectivity on campus.

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Tech Tip Tuesday: Tweaking Performance in Meet and Zoom

If Meet or Zoom isn’t performing as well as expected, there are various things you can do to improve your experience.

  • Mute your microphone when you’re not speaking.
    When your microphone is on, Meet and Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it to free up bandwidth for your meeting or class.
  • Stop your webcam video when you don’t need it.
    If your instructor or moderator is okay with you doing so, start your video only when you need to show yourself on webcam, and stop your video when it isn’t needed.
  • Consider disabling custom or blurred backgrounds.
    Custom backgrounds can slow down performance during a video chat. If you’re comfortable displaying your present surroundings, disabling background options can improve your session.
  • Disable HD webcam video.
    Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video or using a lower definition can improve the quality of your connection.
  • Free up bandwidth from other sources.
    Close programs you’re not using on your computer, and close out tabs in your browser that you don’t need at the moment. If you’re using wifi, consider disconnecting your phone, smart speaker, game console, etc., from the wifi during meetings or classes, to conserve local bandwidth.

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Pelletier Library Adds Saturday Hours

As Pelletier Library continues to expand hours, LITS is pleased to announce that the InfoDesk will be open from 1 p.m. to 5 p.m. on Saturdays. Evening hours have also been expanded by one hour, to midnight Monday through Thursday.

The full hours are as follows:

  • Mon.-Thurs.: 12 noon – 12 midnight;
  • Fri.: 12 noon – 6 p.m.;
  • Sat. – Sun.: 1 p.m. – 5 p.m.

Allegheny ID is required for entry.

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Tech Tip Tuesday: Manage App Shortcuts on Chromebook Desktop

Add, Move, and Remove App Shortcuts on Chromebook Desktop

You can add an app that you use often to your desktop on a Chromebook.

Add an app

  1. In the corner of your screen, click the Launcher  and then Up arrow .
  2. Find the app you want to add.
  3. Right-click the app icon.
  4. Click Pin to Shelf.

When you pin an app to your shelf, the app will stay there until you move or remove it.

Change the order of the apps

To change the position of an app:

  1. Click and hold the app you want to move.
  2. Drag it to a new position.
  3. Release to put the app in a new spot.

Remove an app

  1. Right-click the app you want to remove.
  2. Click Unpin.

Learn more

Google provides an interactive tutorial for working with apps on your Chromebook.

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