Drew McMillin

Issues with Campus Phone System

Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.

E2Campus Notifications

An E2Campus password reset notification was accidentally sent out to users this morning as an unforeseen result of system maintenance. We have removed this message from all users’ inboxes, with the exception of those who had already opened it. E2Campus is a legitimate service that the college uses to alert it’s community and its notifications should not be marked as spam, and in this instance simply deleted. We apologize for the confusion.

A new look for Google sign-in screens on June 14th

Starting on June 14th, 2018, you may notice that when you sign in to your G Suite account, the screen looks slightly different. Some of the changes will include tweaks to the Google logo, an outline around the text field, and center alignment of all items on the screen. See below for before and after images.

Current Google sign-in screen with left-aligned text
Current Google sign-in screen

New Google sign-in screen with center-aligned text
New Google sign-in screen

Update: WiFi Issues with Apple devices

ITS continues to investigate WiFi connectivity issues related to recent updates for Apple devices. We have identified a fix, but implementing it will require some significant changes. Once we implement the fix, existing connections to AC-Wireless from Apple devices will be lost and users will be required to install a new configuration profile to reestablish their connection.

Stay tuned, more details on the timeline of this change will be available via MyAllegheny news posts.

New Apple updates causing issues with campus Wifi

The updates released late last week for iOS and Mac OS X have caused devices to cease functioning on our network (AC-Wireless). We are currently troubleshooting the problem and will provide additional updates here.

We ask that users refrain from installing these updates until we can resolve the issue.

Unplanned maintenance may cause disruptions

A small subset of our Windows users have experienced intermittent lockups and reboots over the last 24 hours. These symptoms are a result of unplanned maintenance on 3/12.

At this point the issue has been resolved, so please contact the InfoDesk if you continue to experience these symptoms.

Google Drive Alerts

It has come to our attention that the antiquated Google Drive sync app has begun to prompt users with the following alert:

This alert is legitimate; however, you do not need to install File Stream, it is already installed on all college owned Windows PCs. Mac users can follow through with the installation via this prompt.

For more information regarding File Stream, please visit our tutorial site here.

Services Restored

ITS has become aware of a short service disruption that was an unexpected side effect of some planned network maintenance. All services have been restored and those still experiencing issues should contact the InfoDesk.