September 30th 2021
On the afternoon of September 30, Canvas users reported an issue accessing Google documents from within Canvas.
As of 2:08 p.m., Canvas support announced that a fix had been implemented and the issue was resolved.
Many thanks to those across campus who alerted LITS to the issue.
If you are still encountering issues with Google documents within Canvas, we encourage you to reach out to Canvas Support using the Report a Problem link from the Help menu within Canvas.
September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.
March 25th 2021
Instructure reports that the issue causing the Canvas outage has been resolved. If you are still experiencing issues with Canvas, please first clear your browser history or restart your Canvas mobile app. If that doesn’t resolve the issue, please contact the InfoDesk at infodesk@allegheny.edu or call 814-332-3768.
Users nationwide are experiencing issues with accessing Canvas. LITS is aware, and Instructure has been notified of the issue. We will provide updates here as they become available.
Many thanks to those in our Allegheny community who have alerted us to the issue.
March 3rd 2021
At about 4:30 p.m. Wednesday, March 3, LITS was alerted of a Canvas outage affecting multiple institutions, including Allegheny College. We are investigating and will provide more information as it becomes available.
As of 5:07 p.m., Instructure reported:
A fix has been implemented and we are monitoring the results.
Please contact the InfoDesk at 814-332-3768 or by email at infodesk@allegheny.edu if you continue to experience issues.
December 18th 2020
RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance. We are expecting a down time of up to 2 hours. This will be communicated to all users through an in-app announcement.
When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.
October 7th 2020
VLC media player software is now available on all presentation space computers on campus. This software is intended for use by faculty to present DVDs as part of a classroom session.
When you insert a DVD into the tower, you will see a prompt asking you what you’d like to do with the disc. Choose “VLC”. To allow students who are attending remotely to view the video, remember to share the presentation computer’s screen in Zoom or Meet.
Note: Discs played in the separate Blu-Ray player will not be viewable by remote students.
Please reach out to the InfoDesk at infodesk@allegheny.edu or call 814-332-3768 with any questions.
May 8th 2020
RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.
Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours.
If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.
March 23rd 2020
Additional training sessions for Google Meet have been scheduled for Tuesday, March 24th, at 10:00 am and 2:00 pm. The training will be conducted online via Google Meet. If you would like to attend one of these sessions, email Helen McCullough (hmccull@allegheny.edu). Please state whether you will attend the morning or afternoon session.
March 19th 2020
LITS worked with department chairpersons and building coordinators to identify up to four classrooms per building to equip with webcams to allow for live streaming or recording lectures. In assessing the need the following rooms will be equipped to support live streaming and recording lectures:
- Alden Hall – 109
- Arnold Hall – M106
- Arter Hall – 007, 101, 113, 205
- Carnegie Hall – 105, 110, 112
- Carr Hall – 120
- Doane Hall of Art – ALIC, A103
- Doane Hall of Chem – 103
- Montgomery Gym – Performance Space
- Oddfellows – 105B
- Quigley Hall – 123
- Ruter Hall – 201, 203, 109, 106
- Steffee Hall – B103
- Vukovich Center – 202
The work of equipping the rooms started on Thursday 3/19 and should be complete by late afternoon on 3/20 to give faculty time to practice the techniques outlined on the Preparing for Remote Course Delivery page of the LITS website. Faculty should work with their building coordinator for scheduling the room.
In the event that additional rooms need equipping, LITS will prioritize that work accordingly. Please direct requests for additional rooms to the InfoDesk.
March 19th 2020
The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:
These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.
If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.