Service Disruption

RefWorks Upgrade

By March 19th 2020

The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:

  • (new) RefWorks
  • RefWorks Citation Manager
  • Write-n-Cite
  • RefWorks for Google Docs

These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.

If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.

HathiTrust Login Change

By February 10th 2020

On Thursday, February 13th, LITS is scheduled to update the method for signing into HathiTrust. Upon signing in, you will be prompted to use your Allegheny Google account to authenticate. Access to HathiTrust should not be affected.

If you experience difficulties logging into HathiTrust after February 13th, please contact the InfoDesk at 814-332-3768, or open a Web Help Desk ticket.

ProQuest scheduled maintenance

By February 7th 2020

Dear Valued Customer:

ProQuest will be taking up to a 12-hour maintenance window beginning Saturday, February 8 at 10pm to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, many ProQuest products provided by Allegheny will be temporarily unavailable, including RefWorks.

If you experience difficulties persisting after 10am on Sunday, February 9, please open a Web Help Desk ticket.

HathiTrust login update

By January 13th 2020

LITS has updated the authentication method for HathiTrust accounts. This may cause some temporary difficulties with logging into your HathiTrust account over the next few days. We expect these difficulties to be resolved by January 20 at the latest.
Most functions of HathiTrust are unaffected.
If you experience difficulties logging into HathiTrust after January 20, please contact the InfoDesk at 814-332-3768, or open a Web Help Desk ticket.

RefWorks downtime

By December 20th 2019

ExLibris is moving the RefWorks data center to a new server on December 21, 2019.
We are expecting a downtime of up to 10 hours for both legacy RefWorks and (new) RefWorks. This has been communicated to all users through the in-app announcement feature since November.
 
Downtime for: Legacy RefWorks and (new) RefWorks.
 
When: Starting 11:00 p.m. on Friday, Dec 20, and for up to 10 hours.

Scheduled Ebook Central Downtime

By October 18th 2019

To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.

This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.

Update: Access Issues in ScienceDirect

By December 12th 2018

UPDATE: Access to ScienceDirect has been restored. Thanks for your patience!

The library is investigating reports of users unable to access, download, or print journal articles from ScienceDirect. You can still access abstracts and citations in ScienceDirect. An update will be posted when access to journal articles has been restored. Thank you in advance for your patience and understanding.

Off-campus access issues

By October 26th 2018

The library is aware there are problems accessing databases, e-journals, and e-books off-campus. We are trying to identify and fix the source of the problem.

There are no issues with on-campus access to our online materials. We will update the blog when off-campus access has been restored.