May 2nd 2022
Representatives from LITS and Windstream are currently investigating intermittent issues with campus phones. Please do not unplug your phone, as this may cause it to become unresponsive. Users have reported that the display time is incorrect, but this should not otherwise affect functionality of the phone. Thank you for your patience.
March 7th 2022
The College’s Internet service provider will conduct scheduled maintenance between midnight tonight (March 7) and 6:30 a.m. Tuesday, March 8. Users all across campus will experience loss of internet through both wired and wireless connections for extended periods during this window of time.
Our student network will be unavailable during the outage, as will printing. Other campus services such as Self Service, Web Help Desk, and WebAdvisor will also be affected. Most campus phones will also experience loss of service during this window of time.
During this outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.
Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
February 14th 2022
On Wednesday, February 16, 2022 at 5:00 pm, the PaperCut print server will undergo maintenance lasting roughly 30 minutes. During this time, individuals will not be able to print to the Toshiba copiers or networked desktop printers.
If you encounter printing problems after February 16, please open a Web Help Desk ticket.
If you have questions, please reach out to the InfoDesk.
February 1st 2022
On Thursday, February 3, from 8:00 p.m to 2:00 a.m., Windstream will conduct scheduled maintenance on the main campus phone system. No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.
If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.
Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
January 25th 2022
On Thursday, January 27th from 3:00 a.m to 4:30 a.m Windstream will conduct scheduled maintenance on the main campus phone system. No outage is expected, but there is a possibility that the phone system may be down intermittently throughout the 90-minute maintenance window.
If there is an outage, incoming calls will not be received and outgoing calls will not complete a connection. In case of emergency, Public Safety can be reached during the phone outage at 814-332-2314 instead of their usual number.
Please note that you must use a non-Allegheny College phone, such as a cell phone, to reach this number during any outage. Campus phones will not be able to complete any outgoing calls during the outage.
January 20th 2022
Starting at 6 p.m. Friday, January 21, 2022, LITS will conduct scheduled maintenance on several campus systems. Users may experience brief disruptions during the maintenance, including access to printing, WebAdvisor, and Self Service.
Users who continue to experience disruptions in these or any other LITS services after Friday are encouraged to open a Web Help Desk ticket or contact the InfoDesk.
December 8th 2021
On Tuesday, December 7, Amazon Web Services encountered a serious disruption that caused outages in many systems worldwide. A number of online services used by Allegheny College were affected, including Canvas, RefWorks, the GET food app, and other services.
As of 4:35 p.m. PST Tuesday afternoon (7:35 p.m. locally), Amazon Web Services reported that the issue had been resolved. LITS will continue to monitor the situation and will provide updates if needed. We thank those in the campus community who alerted LITS to issues they encountered.
If you encounter issues with any of the college’s online services, please open a Web Help Desk ticket. If you have questions, please reach out to the InfoDesk at infodesk@allegheny.edu or call the InfoDesk at 814-332-3768.
November 16th 2021
OpenAthens authentication went down briefly this afternoon (Tuesday, November 15, 2021). OpenAthens is the system that allows Allegheny students and faculty access to most of our databases and our interlibrary loan system, EZBorrow. When users tried to log into anything using OpenAthens, they were seeing a 404 error. The problem was quickly resolved. If you encounter issues accessing any of our databases or EZBorrow, please try clearing your browser history and trying again. If that does not resolve the problem, please open a Web Help Desk ticket so LITS can help troubleshoot.
September 30th 2021
On the afternoon of September 30, Canvas users reported an issue accessing Google documents from within Canvas.
As of 2:08 p.m., Canvas support announced that a fix had been implemented and the issue was resolved.
Many thanks to those across campus who alerted LITS to the issue.
If you are still encountering issues with Google documents within Canvas, we encourage you to reach out to Canvas Support using the Report a Problem link from the Help menu within Canvas.
September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.