System Maintenance

“Disabled” account issue

By September 10th 2021

On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.

We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.

Recent Updates to Colleague

By July 19th 2021

Over the past weekend (August 17th and 18th), LITS Enterprise Services performed scheduled maintenance to the Colleague server. The Colleague database and server have been upgraded to a version supported by Ellucian.

Staff and administration who use Colleague may notice some differences. Among the big changes:

  • You will now be able to log in using your Allegheny College Google account instead of your separate Colleague password. If you are logged into your @allegheny.edu Gmail in the same browser, Colleague should log you in automatically. If you are not, it will ask you to log into your Google account.
  • Printing information out of Colleague is more limited than before.
  • All users will now use Colleague screens instead of an FTP client to access the data they need.

LITS is aware that some users logging into Self Service may encounter delays at login, and is investigating the issue.

If anything in Colleague, Self Service, or WebAdvisor does not appear to be working, please open a Web Help Desk ticket. If you have questions, please don’t hesitate to reach out to the InfoDesk: infodesk@allegheny.edu / 814-332-3768 / extension 3768 from campus phones.

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RefWorks Scheduled Maintenance

By December 18th 2020

RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance.  We are expecting a down time of up to 2 hours. This will be  communicated to all users through an in-app announcement.

When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.

RefWorks Outage

By May 8th 2020

RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.

Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours. 

If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.

RefWorks Upgrade

By March 19th 2020

The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:

  • (new) RefWorks
  • RefWorks Citation Manager
  • Write-n-Cite
  • RefWorks for Google Docs

These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.

If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.

Scheduled Ebook Central Downtime

By October 18th 2019

To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.

This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.