September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.
May 5th 2021
On Wednesday morning, May 5, 2021, there was a temporary issue with the college’s authentication system (username and passwords) that caused some attempts to connect to college resources to respond with errors, in particular connecting to wireless networks. This issue was resolved shortly after it was discovered. Systems using Google authentication were not affected.
LITS thanks those in our campus community who alerted us to the issue.
Whenever you experience issues with logging into any Allegheny College system, please reach out to the InfoDesk via email at infodesk@allegheny.edu, or call 814-332-3768.
December 14th 2020
Google reported an outage of most Google Workspace services, including Gmail, Meet, and Drive, as of 7:30 a.m. EST Monday, December 14th.
Service has been restored for most users, and Google reports that they “expect a resolution for all users in the near future.”
If you are experiencing issues with any Google product, please be aware that LITS is monitoring the situation and will provide updates as they are available.
UPDATE: At about 8 p.m. EST on Monday, December 14th, 2020, Google reported that the issues with Google Workspace services appear to have been resolved.
If you encounter any issues with Google Workspace, please reach out to the InfoDesk via email, call us at 814-332-3768, or open a Web Help Desk ticket.
September 30th 2020
As we transition to permanently adopting enhanced Google Meet functionality, there is a slight possibility that Allegheny College accounts may temporarily lose the ability to record Meet sessions starting Thursday, October 1, until we can complete this transition. LITS is working diligently to minimize any potential disruption and will post updates as they become available.
In the event that Meet recording capability is disrupted, faculty are encouraged to reach out to the InfoDesk at infodesk@allegheny.edu to discuss possible workarounds until Meet recording capability can be fully restored.