Wifi Status

Resolved: Service Disruption May 5, 2021

By May 5th 2021

On Wednesday morning, May 5, 2021, there was a temporary issue with the college’s authentication system (username and passwords) that caused some attempts to connect to college resources to respond with errors, in particular connecting to wireless networks. This issue was resolved shortly after it was discovered. Systems using Google authentication were not affected.

LITS thanks those in our campus community who alerted us to the issue.

Whenever you experience issues with logging into any Allegheny College system, please reach out to the InfoDesk via email at infodesk@allegheny.edu, or call 814-332-3768.

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Scheduled Weekly Maintenance

By January 29th 2021

Starting at 6 a.m. on Sunday, January 31, those who are on campus may experience some intermittent downtime on our wireless networks. This is a result of routine weekly maintenance and is expected to be completed within two hours.

If you are still experiencing wireless connectivity issues after 9 a.m. on Sunday, January 31, please open a Web Help Desk ticket.

As always, in case of emergency, contact Public Safety at (814) 332-3357.

Scheduled Network Maintenance

By December 27th 2019

LITS will be conducting scheduled network maintenance on Saturday, December 28. Wireless connectivity may be briefly affected at various times and locations throughout the day.

People on campus who encounter issues with wifi that persist after the 28th, or who encounter wider issues affecting more than just wifi, should contact Public Safety at 814-332-3357, who can alert LITS. We also encourage people to submit a Web Help Desk ticket.

Network issue (resolved)

By November 16th 2019

All issues related to Saturday morning’s network outage have been resolved.  Please report any new issue to LITS.

Network issue (update)

By November 16th 2019

The core network issue related to this outage has been resolved.  Enterprise Services is working to restore individual services as quickly as possible.  We expect resolution in most cases within the next hour or so.

Network issue affecting college systems

By November 16th 2019

LITS is working to resolve a network issue that is interfering with many college systems Saturday morning.  Major affected systems (may either be inaccessible or partially functioning, depending on system) are:

Ability to log in to the wireless network
Door Access (in a few locations)
WebAdvisor
Printing
Colleague UI (not core database server)
Informer
Synoptix
Bookstore Services
GIS

This is not an exhaustive list.  There may be other services affected by this outage not listed here.

Wireless Service Reconnected

By October 28th 2019

LITS staff identified an issue with the wireless network in the late afternoon on Friday, October 25. Corrections have been made to the server supplying wireless service, and service has been fully restored.

Anyone still experiencing an issue with wireless connections is encouraged to open a Web Help ticket or contact the InfoDesk at 814-332-3768 (x3768 from on campus).

Scheduled Network Maintenance

By October 11th 2019

Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.

During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.

We appreciate the patience and understanding of the campus community during this necessary maintenance.

Scheduled Wireless Network Maintenance: 9/28-29

By September 27th 2019

LITS will be performing scheduled maintenance on the Allegheny College campus wireless networks over the weekend of September 28-29. People using the wireless networks may experience brief interruptions in connectivity. If you experience this, refreshing your browser after a minute or two should enable you to reconnect. Full service is expected to be restored by Sunday afternoon.

Scheduled Network Outage

By September 3rd 2019

Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.

During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.

We appreciate the patience and understanding of the campus community during this necessary maintenance.