March 19th 2020
The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:
These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.
If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.
February 27th 2020
Over the weekend of February 29-March 1, 2020, LITS will be applying some scheduled upgrades to the Ellucian Colleague software used by many offices across campus. Users may notice some changes to screens within Colleague, and some features will be enhanced.
If you encounter any issues with Colleague after Monday, March 2, please contact the InfoDesk or open a Web Help Desk ticket.
January 31st 2020
In order to address miscellaneous recent issues with Allegheny’s VOIP phone system, our phone service provider has advised a reboot of the system, scheduled for Monday morning, February 3, at 7:00 am.
This reboot would affect all desk phones on campus. The outage is expected to last about ten minutes.
Fax service, alarm dialers, and emergency phones should not be affected during the outage.
If you are still experiencing any disruption of campus phone service after 7:20 am, please contact the InfoDesk immediately by email at infodesk@allegheny.edu.
January 16th 2020
Over Winter break, LITS updated the PaperCut software that administers printing all over campus.
Anyone using a Mac computer should visit the InfoDesk in Pelletier, or open a Web Help Desk ticket, and LITS staff will work with you to update the PaperCut client on your Mac.
Windows 10 PCs will need to reboot to reconnect to the print server. Some Windows 10 PCs may need to have the PaperCut client uninstalled and reinstalled.
If you have any questions, please contact the InfoDesk at x3768.
October 18th 2019
To ensure our ebook platforms remain updated and secure, ProQuest will be performing maintenance on Ebook Central in October 2019. During this time, resources from this service may be unavailable.
This maintenance will take place Saturday, October 19 from 12:00pm to 3:00pm EDT.
October 11th 2019
Beginning at 3 a.m. on Sunday, October 13, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
September 27th 2019
LITS will be performing scheduled maintenance on the Allegheny College campus wireless networks over the weekend of September 28-29. People using the wireless networks may experience brief interruptions in connectivity. If you experience this, refreshing your browser after a minute or two should enable you to reconnect. Full service is expected to be restored by Sunday afternoon.
September 6th 2019
Colleague will be inaccessible Tuesday September 9/10 for the Fall Count. Individuals and departments that participate in the count process will continue to be able to access Colleague or in situations where special accommodations have been made.
WebAdvisor and Informer will function as normal.
September 3rd 2019
Beginning at 3 a.m. on Thursday, September 5, LITS will be conducting scheduled maintenance on the Allegheny College network infrastructure. Work is expected to be completed by 6 a.m.
During this maintenance, internet services across campus will frequently be unavailable for extended periods. This will affect both wired and wireless networks. Most campus phone systems will also be unavailable during these interruptions.
We appreciate the patience and understanding of the campus community during this necessary maintenance.
August 9th 2019
On Saturday morning, August 10, Allegheny College internet will be unavailable for a brief time due to scheduled network maintenance.
The outage is scheduled to start between 6:00 a.m. and 8:00 a.m., and is expected to last approximately one hour.
This will affect both wired and wireless connections, and all campus telephones.