RefWorks

Amazon Web Services Outage 12/7/2021

By December 8th 2021

On Tuesday, December 7, Amazon Web Services encountered a serious disruption that caused outages in many systems worldwide. A number of online services used by Allegheny College were affected, including Canvas, RefWorks, the GET food app, and other services.

As of 4:35  p.m. PST Tuesday afternoon (7:35 p.m. locally), Amazon Web Services reported that the issue had been resolved. LITS will continue to monitor the situation and will provide updates if needed. We thank those in the campus community who alerted LITS to issues they encountered.

If you encounter issues with any of the college’s online services, please open a Web Help Desk ticket. If you have questions, please reach out to the InfoDesk at infodesk@allegheny.edu or call the InfoDesk at 814-332-3768.

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“Disabled” account issue

By September 10th 2021

On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.

We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.

RefWorks Scheduled Maintenance

By December 18th 2020

RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance.  We are expecting a down time of up to 2 hours. This will be  communicated to all users through an in-app announcement.

When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.

RefWorks Outage

By May 8th 2020

RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.

Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours. 

If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.

RefWorks Upgrade

By March 19th 2020

The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:

  • (new) RefWorks
  • RefWorks Citation Manager
  • Write-n-Cite
  • RefWorks for Google Docs

These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.

If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.