September 30th 2021
On the afternoon of September 30, Canvas users reported an issue accessing Google documents from within Canvas.
As of 2:08 p.m., Canvas support announced that a fix had been implemented and the issue was resolved.
Many thanks to those across campus who alerted LITS to the issue.
If you are still encountering issues with Google documents within Canvas, we encourage you to reach out to Canvas Support using the Report a Problem link from the Help menu within Canvas.
September 10th 2021
On the morning of Friday, September 10, LITS received numerous reports of certain student accounts being disabled. Printing, WiFi, email, Google Workspace, Canvas, Self Service, and other Allegheny College services were affected by this outage.
We believe that the issue has been resolved. If any students are still receiving this error message, please alert the InfoDesk at 814-332-3768, or stop by the InfoDesk so we can help troubleshoot.
July 19th 2021
Over the past weekend (August 17th and 18th), LITS Enterprise Services performed scheduled maintenance to the Colleague server. The Colleague database and server have been upgraded to a version supported by Ellucian.
Staff and administration who use Colleague may notice some differences. Among the big changes:
LITS is aware that some users logging into Self Service may encounter delays at login, and is investigating the issue.
If anything in Colleague, Self Service, or WebAdvisor does not appear to be working, please open a Web Help Desk ticket. If you have questions, please don’t hesitate to reach out to the InfoDesk: infodesk@allegheny.edu / 814-332-3768 / extension 3768 from campus phones.
March 25th 2021
Instructure reports that the issue causing the Canvas outage has been resolved. If you are still experiencing issues with Canvas, please first clear your browser history or restart your Canvas mobile app. If that doesn’t resolve the issue, please contact the InfoDesk at infodesk@allegheny.edu or call 814-332-3768.
Users nationwide are experiencing issues with accessing Canvas. LITS is aware, and Instructure has been notified of the issue. We will provide updates here as they become available.
Many thanks to those in our Allegheny community who have alerted us to the issue.
March 3rd 2021
At about 4:30 p.m. Wednesday, March 3, LITS was alerted of a Canvas outage affecting multiple institutions, including Allegheny College. We are investigating and will provide more information as it becomes available.
As of 5:07 p.m., Instructure reported:
A fix has been implemented and we are monitoring the results.
Please contact the InfoDesk at 814-332-3768 or by email at infodesk@allegheny.edu if you continue to experience issues.
December 18th 2020
RefWorks will experience a downtime for a short period of time so that ExLibris can conduct scheduled maintenance. We are expecting a down time of up to 2 hours. This will be communicated to all users through an in-app announcement.
When: Starting 11:00 PM Saturday December 19, 2020 Eastern Standard Time and for up to 2 hours.
August 24th 2020
As of this morning Zoom has reported partial issues with its platform. You may experience issues trying to connect or join a meeting via a link.
If you have the desktop or mobile Zoom app installed already, it is recommended at this time that you join Zoom using the 10-digit meeting ID and accompanying password.
LITS is actively monitoring the situation and will post updates as we learn more. For updates on this service interruption, please visit https://status.zoom.us/ for the latest information.
May 8th 2020
RefWorks, the reference management service provided to the campus community by LITS, will be out of service temporarily this weekend while its data center is being moved to a new server by ProQuest.
Downtime will start on Saturday, May 9, at 10pm Eastern Time, and will last up to 12 hours.
If you still experience issues with RefWorks after 10am on Sunday, May 10, please notify the InfoDesk at infodesk@allegheny.edu, or call us at 814-332-3768, or open a Web Help Desk ticket.
March 19th 2020
The RefWorks service is scheduled for an upgrade for greater security and scalability. During the upgrade process, the following services will be unavailable:
These services will be unavailable starting Saturday March 21, 2020 at 4:00 AM Eastern Time, and for up to 4 hours.
If you experience issues with RefWorks after this time, please open a Web Help Desk ticket or contact the InfoDesk.
February 7th 2020
Dear Valued Customer:
ProQuest will be taking up to a 12-hour maintenance window beginning Saturday, February 8 at 10pm to upgrade infrastructure, enhance security, and maintain reliability on many ProQuest products. During this maintenance window, many ProQuest products provided by Allegheny will be temporarily unavailable, including RefWorks.
If you experience difficulties persisting after 10am on Sunday, February 9, please open a Web Help Desk ticket.