Tip Tuesday: Managing Voicemail for Forwarded Calls

Last week we posted instructions for forwarding your calls to another extension or phone number.

If the forwarded call goes unanswered, it will roll back to the voicemail of the original extension.

Those who choose to have their calls forwarded can change their outgoing voicemail greeting to indicate that they are out. LITS strongly recommends this solution. The voicemail greeting can include a suggested alternative number for those callers needing an immediate response.

An additional measure could be to provide the voicemail PIN to someone else in the department, so that someone can check the voicemail inbox. This can be done remotely, or at the phone whose voicemail you are checking. When you return to the office, remember to change the PIN.

LITS has other tips for managing phones during vacations and furlough.

Subscribe to get LITS News and Updates in your inbox.